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Skills

  • Atlassian Confluence
  • Atlassian Jira
  • Customer Support
  • Email Handling
  • Incident Management
  • ITIL
  • Microsoft Outlook
  • Microsoft System Center
  • Nagios
  • Software Design
  • Telephone Skills
  • Windows
  • Windows Server

Services

  • System monitoring and Troubleshooting

    $9/hr Starting at $25 Ongoing

    Dedicated Resource

    System wide monitoring, reporting, ticket creation and first-line troubleshooting. As well as incident and crisis management using various tools including Nagios, Centreon, Microsoft System Center, Orion,...

    Atlassian ConfluenceAtlassian JiraEmail HandlingIncident ManagementITIL
  • Technical and Customer support

    $9/hr Starting at $25 Ongoing

    Dedicated Resource

    Working with end users (internal or external) to resolve issues with hardware or software in a timely and professional manner.

    Customer SupportMicrosoft OutlookSoftware DesignTelephone SkillsWindows

About

I strive to bring a wealth of knowledge and experience to any job I am given. As well as a good work ethic, an understanding of interpersonal relationships and good business practices.

With experience exceeding 15 years and having worked for multiple technology companies in London, Barcelona and Amsterdam, I have worked in various technical and non-technical roles. These include customer support, logistics, technical-support, account management, sales, server management (Windows 2008) and system-wide monitoring using Nagios, Orion and Microsoft System Center.

As a result of my varied working background, I am able to tap into a long history of experience in working with both technology and people. My collective skills as an account manager and customer support representative as well as my experience as a Server Administrator and NOC operator enable me to work with both end users and technical staff in a broad range of situations. I take pride in understanding the product and client I am supporting or system I am managing and I believe this is essential to produce high-quality work.

I am a native English speaker with intermediate Italian and Spanish with Basic French skills and currently learning German. I have used all my languages in different roles during my working life.

I am looking for a job that fits within my skill set and allows me to use my previous experience while giving me a chance to learn more and face new challenges. I believe this to be valuable to both the employee, the employer and the client or product that I am serving or supporting.

Work Terms

I am flexible with working hours however prefer not to work between 18:00 and 00:00 GMT as this represents the middle of the night in the APAC region.