I specialize in customer support, having been working in the field since 2011; I have also been a customer support team supervisor for 2 years before leaving my former employer and turning freelance.
I can make use of the proper means to ensure fast and professional customer communication. I have experience in e-mail as well as chat helpdesk support, platform based or not, as well as customizing and working with various platforms such as Zendesk, Freshdesk and Deskpro, from setting up macros/templates/canned answers to implementing products.
I believe communication can solve any type of problem when used right, and when it comes to customer service I like to believe there are no real problems, just a miscommunication - and it's my mission to solve it.
Work Terms
Flexible hours;
Payment: PayPal/Bank;
Communication: Skype, Slack, anything preferable;