Remote Job | Hybrid | Project Management / Tech Support / Content Writing
Role Overview: Managed corporate IT applications, end-user technology projects, and IT infrastructure for multi-property hospitality operations. Oversaw vendor partnerships, technology upgrades, and IT security initiatives across northern Malaysia region.
Application Management: Administered Office 365, Endpoint Management, ID Self-Service, PC imaging, and OS hardening protocols for 200+ users across multiple properties
Project Leadership: Directed Office 365 migrations, device upgrade initiatives, and endpoint management projects with detailed timelines and clear communication channels
Vendor Coordination: Optimized partnerships with access control, elevator systems, and hotel pre-opening technology vendors; tracked performance metrics and explored cost-efficient solutions
System Administration: Managed Oracle RNA web reports, Inventory Management System, and resolved Oracle Micros POS issues affecting point-of-sale operations
Cybersecurity: Continuously reviewed traffic data, fortified cybersecurity measures, and addressed vulnerabilities in corporate systems
Infrastructure Support: Scheduled regular maintenance, implemented automated backups, and ensured proactive network device management
Cost Control: Tracked IT expenses against budgets, identified inefficiencies, and enforced corrective actions resulting in 15% cost savings
End-User Support: Delivered prompt IT support and conducted training on key tools including Active Directory and Office 365
Work Terms
working hours depend on schedule and scope of project landscape, with professional charges