Content Moderator | Data Annotator | Customer Support | API Tester | Team Leader
Expert in ensuring platform safety and compliance through Content Moderation, specializing in filtering violations (racism, hate speech, etc.).
Highly effective and results-driven professional with 5 years of experience in e-commerce platform governance, technical support, and team leadership. Possessing a proven track record as a Supervisor for Catalog Labeling and Seller & Listing Governance, successfully leading teams (up to 13 members) to enhance product searchability and user experience, which directly increased page visits on the platform.
Additionally, I am skilled in Information System support, proficiently troubleshooting Open API issues for partners/enablers, and resolving 130+ technical tickets via Jira Service Desk within six months. Dedicated to leveraging strong analytical skills and leadership to maintain high operational standards.