Banner Image

Skills

  • Blog Writing
  • Content Writing
  • Social Media Marketing
  • Social Media Outreach
  • Web Content Writing
  • Ad Campaigns
  • Blogs
  • Brand Management
  • Corporate Social Media
  • Hootsuite
  • Instagram
  • Internet Marketing
  • Marketing
  • Social Media Account Management
  • Social Media Analytics

Sign up or Log in to see more.

Services

  • Social Media Management/Marketing

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    My tasks evolves in adding contacts, growing followers, post relevant content, participate in discussions and answer messages which are done almost every day to establish an online presence, create a...

    Ad CampaignsBrand ManagementCorporate Social MediaHootsuiteInstagram

  • Article Writing/SEO Writing/

    $30/hr Starting at $25 Ongoing

    Dedicated Resource

    I write articles that are incorporated with links (internal and external), tags, meta tags, pictures and videos. The articles are then proofread, checked for plagiarism and density before they will be...

    Blog WritingBlogsContent WritingWeb Content WritingWriting

About

E-commerce VA | SEO Content Writer | Social Media Manager | Customer Service Representative

E-Commerce Specialist with 18 years of international remote work experience supporting clients across the USA, United Kingdom, Canada, Australia, Austria, Israel and Spain in both customer service and marketing capacities.

Customer Service Expertise:
I provide comprehensive e-commerce customer support through phone and chat — handling order processing, returns and exchanges, refunds, shipping error corrections, delivery inquiries, product inquiries, warranty claims, payment processing, out-of-stock substitutions and social media communication. I bring a solutions-first approach to every customer interaction, ensuring resolution efficiency and satisfaction.

Marketing Expertise
I specialize in SEO content writing, blog creation and management, product description writing, product listing and uploading, social media management and growth, list building, Google My Business optimization, on-page and off-page SEO, competitor research and monitoring, and creation, and organic social media engagement.

Industry Experience:
I have worked with e-commerce apparel brands, digital marketing agencies, marketing consultancies, web development companies, online publishing platforms, and real estate businesses — giving me a broad understanding of how different industries use digital marketing and customer service to grow online.

Tools: Slack, ClickUp, Microsoft Teams, Zoom, Google Meet, Calendly, Retail Ops, Zendesk, Fresh Caller, WooCommerce, WordPress, Squarespace, Shopify, Amazon, Buffer, Hootsuite, Crowdfire, Google My Business, Brandchirp, CRM platforms, Canva, SemRush, BrightLocal, Multilogiin, Proxy Panel, Grammarly, CopyScape,

I am reliable, detail-oriented, and deadline-driven — committed to helping e-commerce businesses grow their online presence while delivering exceptional customer experiences.

Work Terms

I prefer to work during Monday-Friday only with weekly payments.

Attachments (Click to Preview)