Driven by purpose. Defined by service. Delivering excellence through care, communication, and consistency.

Hi! I’m Roselyne, an experienced Customer Support Representative and Virtual Assistant with years of experience helping businesses manage clients, organize workflows, and deliver professional results.

I specialize in:
• Customer Support – Handling live chat, email, and phone inquiries with empathy, accuracy, and speed.
• Data Entry & Admin Support – Maintaining spreadsheets, databases, and reports with precision.
• Virtual Assistance – Managing calendars, emails, and research tasks to keep your operations running smoothly.
• Essay & Content Writing – Creating well-structured academic papers and reports that meet client requirements.

I’m known for being reliable, organized, and committed to delivering high-quality work on time. Whether you need help managing your inbox, supporting customers, entering data, or writing professional content, I’m ready to help you succeed.
Let’s work together to make your business more efficient and your clients happier!

Work Terms

Working Terms
I believe in open communication, reliability, and transparency throughout every project. I handle each task with professionalism and commitment to quality, ensuring that all deliverables meet client expectations and deadlines.
• All projects begin with a clear brief or discussion of requirements to ensure mutual understanding.
• I maintain strict confidentiality for all business information and client data.
• Revisions or edits are always welcomed when they help achieve the agreed project goals.
• I’m available for both short-term tasks and long-term collaborations.

Payment Terms
• Payments are to be made securely through Guru’s SafePay system for mutual protection.
• For fixed-price projects:
 A milestone or partial deposit is required before work begins.
 Remaining balance is due upon delivery and client approval.
• For hourly projects:
Billing is done weekly, based on hours worked and approved by the client.
• Invoices are transparent, and I provide status updates and progress reports as needed.

Preferred Communication Style
My preferred communication Guru’s messaging system for quick updates or clarifications.

• Communication hours: Monday–Friday, 8:00 AM – 12:00 AM (EAT)
• Response time: I typically reply within 1–3 hours on business days.
I value clarity, respect, and professionalism in every interaction, and I’m always happy to adapt to a client’s preferred time zone or style for effective collaboration.