Information Technology Professional with 7 years experience in Servers, Network and Desktop Troubleshooting

• Working in HCL Technologies as Specialist in Active Directory (AD) for more than 1 year
• Prior worked as IT Support Technician in a Consulting Firm for Industrial Projects & Equipments around 1 ½ years
• Substantial experience and outstanding skills in Technical Support with 4 ½ years in Wipro Limited
• Worked as Subject Matter Expert in an ISP Process, British Telecom (BT) since 3 ½ years
• Experienced in handling BT Retail Residential Broadband and PSTN Technical Support Team
• More than 3 years of experience in Team Management, Client Management, Coaching & Training of Tier 1 support and Liaison & Coordination
• Prior worked as Junior Software Programmer in Albatross Software Services Pvt. Ltd. of a web based software (Chart Guru-End of Day (CGEOD) Software (Version 7.0.0)) for the real time data vendor (Exchange data). Technology used Visual Basic 6.0
• Expert in administering network and acknowledged for well-defined understanding of business-technology interface
• Certified in
o ITIL V3 Foundation ITIL®
o MCP-Active Directory Server 2008 (70-640)
o Wipro Certified Network Professional (Routing & Switching)
o VSkills Certified (Govt. of INDIA Initiative)
o Basic Network Support Professional
o Router Support Professional
• Achievements:
o Efficiently handled a team of 25 members and teams of varying size
o Received Certificate of Excellence Awarded for
? Guiding the Team towards Achieving Best Repeats Scores for Q3-2009
? Being adjudicated as the Top Coach in TIER-1 Sept-Oct, 2011

Work Terms

Preferred communication mode is through email and phone and ready to devote 6 hours time daily basis, and mode payment is in Dollars or INR