I am an IT leader with over 25 years of diverse industry experience, recognized for building, mentoring, and scaling high-performing IT organizations. I have led and managed large-scale global teams of 300+ engineers, delivering mission-critical support to millions of users worldwide. My core expertise spans on-premise and cloud operations, with a proven track record of successfully implementing AI-powered solutions across various domains. Throughout my career, I have successfully delivered over 1,000 complex IT projects and launched 2,000+ AI-enabled service management and monitoring products tailored to modern enterprise needs.
I bring deep industry insights across the TravelTech, FinTech, Banking, Telecom, FMCG, Hospitality, eCommerce, Oil & Gas, and Tech Support sectors. My strategic leadership has transformed traditional IT functions into intelligent, automated, and cost-efficient service divisions, significantly enhancing operational resilience, service availability, and customer experience.
Driven by innovation and operational excellence, I continue to lead transformative initiatives that empower organizations to scale securely, optimize costs, and accelerate their digital journeys.
Areas of Expertise (but not limited to):
- Digital Transformation & Automation: Driving enterprise-wide modernization through automation frameworks and AI adoption.
- 24/7 Site Reliability Engineering (SRE) and Operations (SRO): Continuous operations, monitoring, observability, and proactive infrastructure reliability engineering and operations management
- 24/7 Corporate IT Operations and Support: IT Service Desk, end-user computing support and corporate IT infrastructure management.
- Cybersecurity Operations: Designing and supporting 24/7 Security Operations Centers (SOC) with VAPT and continuous threat detection and response.
- AI-Driven IT Operations & MLOps Engineering.
- LLM Stack Development and Enterprise Data Integration: Designing and implementing a comprehensive LLM stack that spans the application layer, agent and tool orchestration, memory and retrieval (RAG) layer, model fine-tuning, model access, foundation models with infrastructure monitoring.
- Cloud Operations: Public and private cloud management, cloud migrations and optimizations.
- Project & Program Management.
- Incident & Crisis Management: Expert in heading and building policies and processes for major IT and cybersecurity incidents.
- DR site & Risk Management: Designing and executing DR sites, business continuity plans, and enterprise risk mitigation strategies.
- IT Service Management (ITSM): Implementation of ITIL including Incident, Problem, Change Management, and ITAM.
- IT Budgeting & Vendor Management: Strategic planning, cost optimization, and stakeholder relationship management.
- AI-Enabled Product Engineering: End-to-end design, development, and support for AI-driven software platforms.
- Capacity & Resource Planning.
- Policy & Documentation Governance.
Work Terms
Open to discussion and flexible as per the customer's need.