Customer Experience & Operations Specialist helping businesses stay organized, respond faster, and deliver reliable customer support through structured systems and clear communication.

I am a Customer Experience and Operations professional with 6+ years of hands-on experience supporting fast-paced businesses. I’ve worked across customer support, administrative operations, reporting, and internal coordination—helping teams stay organized, customers satisfied, and processes efficient.

At Chaldal PLC, one of Bangladesh’s leading e-commerce and logistics companies, I grew from frontline support into leading customer experience operations. My work involved managing inboxes and customer communication, tracking data in Excel and Google Sheets, preparing reports, coordinating schedules, maintaining documentation, and ensuring tasks were completed accurately and on time.

I have supported daily administrative workflows such as email handling, order tracking, reporting, follow-ups, file organization, and cross-team coordination. I am highly detail-oriented and experienced in handling sensitive information with confidentiality and professionalism.

I am comfortable working independently, following instructions carefully, and proactively identifying areas where processes can be improved. I value clear communication, accountability, and consistency. Whether it’s managing emails, maintaining records, preparing summaries, or assisting with customer communication, I focus on delivering reliable and organized support.

I am now looking to work remotely with individuals or teams who need a dependable virtual assistant or customer support professional they can trust for long-term collaboration.

Work Terms

• Availability: Flexible daily hours, including evening or night shifts if required
• Communication: Email, chat, or scheduled calls — clear instructions preferred
• Tools: Google Workspace, Excel, Google Sheets, CRM tools, task managers
• Payment: Hourly or long-term engagement preferred
• Work Style: Organized, deadline-focused, proactive, and detail-oriented
• Response Time: Prompt responses during agreed working hours
• Confidentiality: High respect for data privacy and sensitive information

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