Freelance working on projects like website development, mail server configuration, maintain and monitoring system securities
A competent professional with 5 years of experience in Computer Securities,Technical Support, Service Desk Management, Call Coordination and Customer Satisfaction.
Adroit inidentifying & rectification of Systems, Servers, Hardware & Network Possessesstrong Communication, Team Management, Client Service,Swift Resolutions and IT Recruitment skills.
Performed as backup of Regional Site In-Charge and Team Leader with 18 support staffs.
Windows System Support Level 2.
Service Desk Management.
Trend Micro ProductsInstallation (Officescan, Data Loss Prevention,IWSSA/IWSS & IMSVA/IMSS), Configuration, Administration & Troubleshooting.
Trend Micro Office Scan Administration,Policy Deployment & Monitoring.
Mail Security Management, Policy Deployment &Monitoring IMSVA / IMSS.
Web Security Policy Deployment &Monitoring IWSVA / IWSS.
Windows Server & SystemInstallation, Configuration, Administration & Troubleshooting.
Hardware & Network Maintenance, Installation, Configuration & Troubleshooting.
Data Backup & Restoration. Data Lost Recovery.
Window XP, Window 7 & 8 Installation, Support and Troubleshooting.
Outlook Mail & other Application Software Installation, Configuration, Support & TroubleshootingMail, Lotus Notes.
Escalations Handling, Customer Support.
Call Coordination, SLA Maintenance / Achievement, Incident Management & IMAC.
Blackberry (BIS & BES) & Active Sync Configuration.
IBM Server Installation. Antivirus Client Support (Symantec, Trend Micro, SOPHOS&McAfee).
Asset & Vendor Maintenance & Coordination.
Work 4 hrs a day and target to accomplish the job within stipulated time and work prefer payment directly to bank A/c. I am open to contact via email & phone as well