Working experience

Hello ~!

I has been working at an global company as an IT Support Engineer over 6 years experience, provide technical support and management for 2 local and 1 remote sites(factory\warehouse\office), support over 200+ users and 500+ devices. Responds to queries, runs diagnostic programs, isolate problem following the glob al standards and policy, and determine, implement solutions. etc.



My general job range like below :

=====================================================================================

End users and Production Support 35%

a).Provide technical assistance and support for incoming queries and issues, close the tickets assigned in time to meet the committed SLA 92%

b).Maintain office , production hardware and software.

c).Training end users, writing manuals.

System Maintenance 30%

a).Maintain local Servers, Network devices.

b).Build new servers with features to optimize and reduce repetitive work.

c).Cooperate with global IT for the deployment of projects .

d).Data backups and recover.

Vendor Liation 20%

a).Correspond with vendors on purchasing , troubleshooting, and new projects implement.

Support IT Mgr and site GM 15%

a).Finish the work as IT Mgr and site GM arranged.

b).IT inventory Management.

c).Cost control/tracking and some budget planing

d).Interpret instruction ,procedures and policy manuals.

e).Maintain records in accordance to ISO documents and Audits



=====================================================================================

Work Terms

Hours : 12 - 24 hours per week
Payment terms: by Paypal per week or day
Communication style : Internet or Phone