Empowering Businesses With Smarter Salesforce Solutions

I am a Salesforce Functional and Technical Consultant with 2 years of hands-on experience in configuring, customizing, and optimizing Salesforce CRM to align with business objectives. I have successfully delivered 15+ Salesforce projects across Sales Cloud, Experience Cloud, Marketing Cloud Account Engagement (Pardot), CPQ, and Data Cloud. My expertise lies in bridging business requirements with technical solutions, ensuring Salesforce becomes a powerful enabler for efficiency, visibility, and growth.
Key contributions include:
Conducted requirement gathering/discovery meetings with clients to analyze processes and translate them into Salesforce solutions.
Translated business needs into scalable Salesforce configurations and technical solutions.
Onboarded new users onto Salesforce, managing access, permissions, and data integrity.
Delivered user training and adoption programs, ensuring teams fully utilized Salesforce features.
Provided post-implementation support, addressing user issues and optimizing processes.
Troubleshot issues during implementation and post-go-live, ensuring smooth operations and minimal disruption.
Implemented Marketing Cloud Account Engagement (Pardot) integrations and UTM tracking to improve marketing attribution.
Enabled Data Cloud segmentation and enrichment to unify and activate customer data across systems.
Set up Case Management with Action Plans, Milestones, and SLAs for better service tracking and response adherence.
Configured Salesforce CPQ, enabling accurate, faster quoting with mobile compatibility.
Built a custom Visit Management App using Screen Flows and LWCs to streamline scheduling, meeting notes, and visit tracking.
Integrated Salesforce with QuickBooks, NAV, Jira, Outlook, and Pardot, improving automation and productivity.
Implemented Experience Cloud portals (partner and customer) with OmniStudio forms to enhance user engagement.
Configured Salesforce Maps for territory visualization and optimized rep travel.
Connected Einstein Conversation Insights to surface actionable sales insights.
Managed user access, security settings, and data integrity to ensure compliance and reliability.
Managed data migration using Data Loader, ensuring clean and accurate imports for Accounts, Contacts, Opportunities, and custom objects.

With my combined technical and consulting background, I help organizations not only implement Salesforce but also adopt and scale it effectively. I ensure Salesforce is transformed into a platform that drives efficiency, accuracy, and growth across the business.
Also, I am a Certified Salesforce Administrator and Data Cloud Consultant with a strong academic foundation (B.E. Computer & Information Systems, CGPA 3.93).

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