A result oriented professional with 12 years experience in Finance and HR (payroll, expenses, invoices), Customer Service and Reporting

• Transitioned Finance and HR processes involving Expenses, Payroll, Invoices
• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to work processes and thus managing cost-effective operations in Account Payables
• Resolving complaints and escalations by liaising with relevant teams
• Dedicated, hardworking individual with the intercommunication skills to work at all levels in the organization
• Strong motivator, works well in both team environment and individual assignments
• Proficiency in MS excel and Power Point

Project: Exit Management
Customer: LTSB Bank
Duration: Aug 2006– Aug 2007
Tools: MS Excel, MS PowerPoint, Citrix-vdi, PANDA (Unix), MS Excel, MS PowerPoint,
Skills: Transition, acquisition, quality analyst, trainer

• Involved in transition from UK to migrate the process
• Ensure that procedural documents are written correctly and getting them signed off from the client.
• Responsible in effective Knowledge Transfer of team.
• Responsible for Team training
• Responsible for processing pay of employees and preparing payslips
• Start live operations with a successful quality & quantity rating.
• Quality check of letters sent by team

Work Terms

Hours of Work - IST (Indian Standard Time),
Payment Terms - Online,
Communication Style- English