BPO Team Needed for 16x7x365 Chat & Admin Support (Low Volume, On-Call, $700/mo)
Description:
We’re seeking a reliable BPO partner or remote team to provide 16 hours/day, 7 days/week, 365 days/year coverage for chat-based technical/admin support. This is a low-volume, on-call position—perfect for a BPO that can rotate 2–4 trained agents.
Key Details:
Coverage: 16 hours/day, 7 days/week (you choose the 16-hour window to cover)
Channels: HubSpot chat & WhatsApp (no voice support)
Volume: Fewer than 8 chats per day (average); <20 hours of active support/admin work per week
Admin Work: Each shift starts with 1–2 hours of admin tasks (ticket review, CRM entry, reports)
On-Call Duty: The rest of the shift is standby for instant response to live chat (must reply in under 1 minute)
Team Structure: 2–4 staff fully trained (1 on duty at a time for any shift)
Workload: Agents may handle other clients/tasks while on call—what matters is our SLA and daily tasks are met
Reporting: Daily or weekly summaries required (chats handled, tickets, issues, etc.)
Budget: $700 USD/month for total coverage
Ideal Partner:
Experienced BPO or remote team, not individuals
Proven background in chat support & admin work
Able to train and rotate 2–4 agents for coverage/redundancy
Familiar with HubSpot or quick to learn
Fast, reliable, and professional—can guarantee <1 minute response times
Willing to follow our SOPs and escalation process
How to Apply:
Tell us about your team, coverage experience, and current clients/industries served
Confirm you can meet the coverage, response time, and budget requirements
Explain how you train and rotate agents
Share references or case studies (if available)
Let us know when you could start
Note:This is an ongoing contract with potential to expand for the right partner. Please no agencies offering per-hour/dedicated FTE models—this is strictly a low-volume, on-call setup.