Member Onboarding Specialist
Join Communyti and Help Us Turn Membership Into Meaningful Relationships
Communyti is looking for a warm, personable, organized, and community-minded Member Onboarding Specialist to welcome new members into our growing network.
This is not a traditional sales position.
You will not spend your day cold-calling people or trying to pressure them into buying something.
Your job is to welcome people who have already taken the first step toward becoming part of Communyti, hear their story, understand their business or organization, help us learn what they need, and guide them through the onboarding process.
At Communyti, we believe every business has a story, every organization has a mission, and almost everyone needs something.
Our job is to listen.
Then connect.
Sometimes the most valuable thing we can say is:
"I know a guy.”
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About Communyti
Communyti is a community-centered platform designed to help local businesses, nonprofit organizations, individuals, Advocates, and Sponsors connect with one another.
We help our members become more visible, tell their stories, promote their businesses and organizations, identify what they need, and connect with people who may be able to help.
Our Member Onboarding Specialists are among the most important people in the Communyti process.
You are often the first real conversation a new member has with us.
You help set the tone for everything that comes next.
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What You Will Do
As a Member Onboarding Specialist, you will guide new Communyti Members through a personal onboarding process.
After a new member completes their enrollment and schedules an appointment, you will meet with them through an online video meeting.
Your responsibilities will include:
Welcoming new members to Communyti and explaining the onboarding process.
Conducting scheduled onboarding meetings using Zoho Meeting or other approved communication platforms.
Informing members when calls are being recorded for confirmation, clarity, and accurate preparation of their information.
Delivering an approved welcome message from the nonprofit organization, Sponsor, Advocate, or other participating organization that introduced the member to Communyti.
Inviting the member to tell their story and helping them feel comfortable sharing how they got started, what they do, whom they serve, and what makes them unique.
Asking thoughtful follow-up questions that help Communyti understand the person behind the business or organization.
Completing the Communyti Member Intake Form during or immediately following the conversation.
Gathering and confirming business information, services, hours, contact information, website information, social media links, photographs, logos, offers, job opportunities, and other relevant member information.
Identifying opportunities where Communyti may be able to help the member with marketing, advertising, payment processing, loyalty programs, referrals, staffing, services, or other business needs.
Scheduling the member's follow-up meeting and, when appropriate, coordinating an in-person Site Survey.
Working with the Communyti team to ensure the member's listing, story, and onboarding materials are properly prepared.
Following up with members when additional information, photographs, documents, or other materials are needed.
Helping prepare the member for delivery of their listing, Member Badge, Welcome Packet, promotional materials, and other Communyti resources.
Completing or helping complete the member's Communyti Wish List by asking one of the most important questions in our entire organization:
“What do you need?”
Recording those needs accurately so Communyti Advocates, nonprofit partners, businesses, and other members can help create meaningful connections.
Maintaining accurate notes, records, tasks, and follow-up activities within Zoho CRM, Zoho Projects, Zoho Bookings, and other Communyti systems.
Helping ensure that no member feels like they simply completed a form and disappeared into a database.
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The Kind of Person We Are Looking For
The ideal Member Onboarding Specialist is someone who genuinely enjoys talking with people and hearing their stories.
You do not need to be the loudest person in the room.
You do need to be a good listener.
You should be naturally curious, friendly, patient, dependable, and able to make people feel comfortable.
We are especially interested in people who can talk comfortably with a barber in the morning, a restaurant owner at lunch, a nonprofit director in the afternoon, and a local entrepreneur at the end of the day.
Every member is different.
You should enjoy that.
The right person will be able to conduct a conversation without making it feel scripted while still following the Communyti onboarding process and collecting the information we need.
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Qualifications
Strong verbal communication and active-listening skills.
A friendly, professional, and welcoming personality.
Ability to conduct comfortable and natural video conversations.
Strong organizational and follow-up skills.
Ability to ask thoughtful questions and accurately document responses.
Comfort using computers, online forms, video meetings, scheduling systems, and CRM software.
Ability to manage multiple member appointments and onboarding processes at different stages.
Professional writing and note-taking skills.
Respect for confidentiality and member information.
Ability to follow established procedures while maintaining a natural, human conversation.
Reliable internet access and a professional environment for conducting video meetings when working remotely.
Previous experience in customer service, account management, hospitality, interviewing, community outreach, nonprofit work, business development, journalism, sales support, or client onboarding is helpful, but not required.
Knowledge of Zoho CRM, Zoho Bookings, Zoho Meeting, Zoho Forms, or Zoho Projects is helpful, but training may be provided.
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What This Job Is Not
This is not a high-pressure sales position.
This is not a telemarketing position.
This is not a job where success is measured by how quickly you can get someone off the phone.
We want our Member Onboarding Specialists to listen.
We want you to understand the member.
We want you to find the story behind the business.
We want you to notice when someone says something important and be curious enough to ask:
“Tell me more about that.”
Most importantly, we want every member to finish their first onboarding conversation feeling that someone from Communyti actually cared enough to listen.
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A Typical Member Onboarding Conversation
A member enrolls after scanning a QR code shared on Facebook, at a local event, through a participating nonprofit, or from another Communyti source.
They complete their enrollment information and schedule an appointment.
At the scheduled time, you meet them through Zoho Meeting.
You welcome them.
You explain the process.
You inform them of the recording.
You share a short message from the organization or Sponsor responsible for bringing them into Communyti.
Then you ask:
“Tell me your story.”
You listen.
You ask questions.
You complete the Intake Form.
You learn about their business.
You learn what they are proud of.
You learn where they are struggling.
You learn where they want to go.
Then, before the process is complete, you ask:
“What do you need?”
That answer may become the beginning of a new customer relationship, a business referral, a sponsorship, a service opportunity, an Advocate connection, or a partnership with another Communyti Member.
That is the purpose of this position.
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Why This Role Matters
Communyti is built around a simple idea:
A community becomes stronger when people know one another, support one another, and help one another succeed.
Technology can help organize those relationships.
But technology cannot replace the human conversation that begins them.
That is where you come in.
The Member Onboarding Specialist is the person who helps turn:
a QR code into a conversation;
a form submission into a relationship;
a business into a story;
a need into an opportunity;
and an introduction into a connection.
We are looking for people who understand that sometimes helping someone begins with a very simple question:
"Hey, what do you need?”
And sometimes the answer begins with four simple words:
“I know a guy.”
Apply to Become a Member Onboarding Specialist
If you are a good listener, enjoy meeting people, believe small businesses and community organizations deserve meaningful support, and want to be part of building a different kind of community network, we would like to hear from you.
Join Communyti and help us welcome people, hear their stories, discover what they need, and connect them with the people who can help.
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