Location: Philippines
Schedule: 40 hours/week including weekends (U.S. Business Hours)
Compensation: $10-12 USD per hour (based on experience)
About SignalRGB:
We're unifying RGB into one seamless experience. Built by gamers for gamers, we're breaking down the walled gardens of RGB ecosystems, turning your desk into a canvas and your setup into an extension of your identity. Join us in building the future of RGB.
The Role:
You'll be the frontline voice of SignalRGB, providing technical support and building community trust. This role requires weekend availability during U.S. business hours.
What You'll Do:
-Zendesk Support
-Respond to tickets within SLA timeframes
-Troubleshoot device compatibility, software issues, and configurations
-Guide users through setup and effect customization
-Escalate complex bugs with detailed documentation
-Handle billing, refunds, and subscription issues
Community Engagement:
-Support users on Reddit, Discord, and forums
-Identify trending issues and feedback patterns
-Documentation
-Document common solutions for internal resources
-Contribute to user-facing support articles
You Have:
-Strong PC hardware knowledge (especially RGB components and peripherals)
-2-3 years technical support experience
-Excellent English communication skills
-Methodical problem-solving approach
-Ability to work independently in a remote environment
-Patience with frustrated users
Bonus Points:
-Zendesk or ticketing system experience
-Discord/forum moderation experience
-Windows troubleshooting skills
-Knowledge of RGB ecosystems (iCUE, Synapse, Aura Sync, etc.)
-Passion for PC building and gaming
Requirements:
Dedicated home office space
Personal smartphone for 2FA
High-speed internet (40+ Mbps minimum)
Legal work authorization in your country
Weekend availability required
To Apply:
Submit your resume with technical support experience and brief note (3-5 sentences) on:
-Why SignalRGB interests you
-Your RGB/PC building experience
-Weekend availability confirmation
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