Front Desk Supervisor

Our company is looking for a front desk supervisor. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for front desk supervisor
Manage guest requests, inquiries and complaints
This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available
Assists the Hotel Operations in creating, developing and implementing an effective strategy of organization for the Front Desk and Bell Desk of the Hotel, ensuring maximum guest service and satisfaction
Assists in the management of the room inventory function, to maintain highest possible room occupancy, and average daily rate
Assists the Hotel Operations department in monitoring and completing guest check-ins, guest checkouts, pickups, and billing discrepancies to ensure maximum guest satisfaction
Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures
Access and work with Konomi and Synkros to review player data, free night coupon availability and redemption
Monitor scheduled occupancy, arrival times and cancellations and other projected volume indicators to ensure that the assigned locations have proper staffing and guidance
Run the established daily reports and any other required miscellaneous reports, as required
Reviews departmental guest complaints, ensuring corrective action is taken

Qualifications for front desk supervisor
Must have solid computer skills to include core Microsoft applications and OPERA knowledge is a plus
Thorough knowledge of hotel and Front Office operations
Proficiency in Microsoft Office, Opera Property Management System, Know Cross
Minimum 1 year experience as a hotel front desk agent
Must be able to work any shift (AM, PM or Overnight)
Ability to speak other languages is a plus

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