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Top Automated Call Distribution Freelancing Services

  • View Service Offered By Tim Caldwell - Virtual e-Partners

    Tim Caldwell - Virtual e-Partners

    Automated Call Distribution Expert

    Clearwater, Florida, United States

    • Automated Call Distribution
    • Access
    • Edi
    • HTML
    • Medical
    • Microsoft SQL Server
    • Programming
    • SQL
    • XML

    Database Design

    In the past I have worked with small businesses with only a handful of people and medium sized fortune 500 companies to my current position with Northrop Grumman, a multinational corporation.My past expertise lies in electronic data interchange (EDI) using various communication methods and formats. Currently, I am more business oriented working with the Veterans Administrations' VETSNET suite of applications. View more

  • View Service Offered By cmptrwhiz


    Automated Call Distribution Expert

    Los Angeles, California, United States

    • Automated Call Distribution
    • Basic
    • Cisco
    • Dhcp
    • DNS
    • Email
    • Internet Connectivity
    • Management
    • Microsoft
    • Research

    Technical Support

    Assist users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support is provided by clearly communicating technical solutions in a user-friendly, professional manner. Perform related work as required. Deliver service an... View more

  • View Service Offered By Malievia Lowther

    Malievia Lowther

    Automated Call Distribution Expert

    Spanish Town, Saint Catherine, Jamaica

    • Automated Call Distribution
    • Accounting
    • Administrative Assistant
    • Chat Support
    • Customer Service
    • Data Entry
    • Data Management
    • Email
    • Objective-C
    • Phone Support

    Data entry, typing, customer service,

    2010-2011 ?Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. 2012-2015 ?Resolve customer complaints via phone. 2015-2016 2016- Current Customer Service rep ?Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; ?Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic... View more

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How Automated Call Distribution Professionals Can Help You

Automated call distribution (ACD) is a tool mostly used by companies that handle a large number of incoming calls such as the telephony industry. Automated call distribution work as a platform which distributes incoming calls to center agents or the required personnel stationed to take incoming calls. It is simply a tool that distributes calls which has access to the call network where all agents are routed. It has access to all lines that are busy and has the facility to link or match a caller to free agents or service representative available to take calls. ACD can be set up to handle a few calls to thousands of calls.

Automated call distribution facilitates an orderly distribution of calls to service representatives. It has options for weight call distribution where incoming calls can be configured to target certain service representatives or match calls according to the agent’s skill. Automated call distribution ensures that no call is missed. It handles every call from the beginning and port callers to necessary voice notes prior to their match for a conversation with the company’s representatives. Automated call distribution can also act as a medium to channel callers to their respective response agents based on their inquiries or message through extension numbers. ACD will ensure equity in the distribution of calls by distributing calls starting from the agent with the fewest number of calls. Hire a freelancer from Guru with industry leading experience in automated call distribution in the location you want and at the price that’s right for you.

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