2010-2011 ?Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. 2012-2015 ?Resolve customer complaints via phone. 2015-2016 2016- Current Customer Service rep ?Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; ?Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; ?Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; ?Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; ?Research required information using available resources; ?Follow standard processes and procedures; ?Identify and escalate priority issues per Client specifications; ?Redirect problems to appropriate resource; ?Accurately process and record call transactions using a computer and designated tracking software; ?Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;