Hi I am a newby here and I would like to get my first job! I am very proficient with excel and word, as in all my management roles spanning over 20 years I have had to use excel access or word often producing my own documents, from payroll, keeping track of costs, address etc of members of my staff, asset tracking, performance of staff, plus a number of other applications. I have a wealth of knowledge and I am fully conversant with Word Excel & Powerpoint applications as well as some other job specific apps With all my roles I have dealt with the public either face to face or over the phone, sometimes in very difficult circumstances! I have a wealth of experience in dealing with people, and I pride myself in the old saying of 'it's nice to be important but it's more import to be nice! (HOW TRUE!) I have managed over 40 field based staff for a number of years. A lateral and creative thinker, I am able to apply my problem solving skills to resolve complex issues quickly and effectively. I work with a high degree of accuracy and attention to detail, even during the completion of the most routine tasks One of my duties was to reconcile the handheld computers used by field staff every month. I did this by using information from the main frame and matching it with the details logged by their managers on the staff records. There was always some discrepancies with this, and my role was to resolve these issues. There were over 1000 units to be accounted for each month While in the employment of a nationwide utility (NPower) I was given a new role that was new to the company, with the aim of reducing compensation claims from their clients. I achieved this by analysing a number of excel spreadsheets and introducing a new working practice to field based staff. This resulted in a reduction in claims by 20% I feel I have the correct attributes for this role and I know you will not be disappointed in me.