- A self-reliant individual who takes pride with the quality of work alongside integrity. - Worked in the Call Center and Insurance Claims industry for 12 years taking inbound calls and ensure consistent quality and excellent customer satisfactory rating with calibration using the company's crm. - I attend to customer's concern like general information inquiries, perform minor troubleshooting and escalating all types of complaints. - Consistent in achieving the company's agreed monthly metrics like quality, customer rating and first call resolution. - Abide to company's policy with zero security breach. - Transcribed audio recordings with high quality output in a timely manner using Otter Ai tool. - Capable of doing basic content SEO.