· Active listening skills · Paramount verbal and written communication abilities · Public speaking skills · Relaxed and friendly telephone voice · Ability to lead a conversation with confidence · Capable of empathizing with customer · Adept at conveying succinct information clearly · Versatile team player and/or team lead · Windows 7, 8.1, 10 · Web navigation · Auto dialer operation (Avaya, PhoneFusion) · Web based chat · Social media · Online gaming (Novice) · Distance learning (online education)