As a General Virtual Assistant, I provide professional, reliable support to help businesses stay organized, efficient, and focused on growth. With a background in administrative coordination, customer service, and quality assurance, I offer a wide range of services tailored to meet your daily operational needs.
✅ Core Services I Offer:
1. Administrative Support
Calendar and mail management
Scheduling meetings, appointments, and reminders
Data entry and database management
Creating reports, spreadsheets, and presentations
Document organization and file storage
2. Communication Management
Responding to mails and inquiries professionally
Managing voicemails and follow-ups
Coordinating with internal teams and external clients
Preparing updates, summaries, and client briefs
3. Customer Service
Handling support tickets or live chat inquiries
Resolving post-order questions (shipping, order status, etc.)
Providing friendly, helpful assistance to customers
Escalating urgent concerns when needed
4. CRM and Lead Management
Updating and maintaining CRM systems
Organizing lead tracking sheets and pipelines
Creating realtor or contact lists for outreach
Monitoring follow-up schedules
5. Operations & Reporting
Entering timecards and processing expense reports
Creating and updating PTO calendars
Sending daily, weekly, and monthly reports
Coordinating office supply orders