• Recruiting, development, and retention of talent. • Take ownership and accountability for creating a positive work environment that increases productivity and reduces turnover. • Administers performance improvement plans in a fair and consistent manner. • Analyze business reports, creates and executes action plans to improve any results. • Utilize Key Performance Indicators to drive positive business performance. • Maintains an open center environment where associates are free to express their concerns and feelings without fear of retaliation or ill will. • Demonstrates professional written and verbal communication when engaging in all business transactions with guests, associates, and corporate office. • Manages and adjusts schedules and daily tasks to meet business goals. Guest Service Manager • Ensures the center exceeds guest expectations by delivering an inviting and memorable