My name is Viviana Da Silva I'm 27 years old from Caracas, Venezuela. I have a degree in Business Administration and have 7 years of experience working in Administrative positions, Operations and Fraud departments. I have worked as an Administrative Assistant for an English School doing accounts receivable, payable, collections via phone and email, and billing. I have worked as an Office Administrative for a supermarket doing payments to suppliers, managing payroll, and general admin tasks. Additionally, I worked in a delivery app where I performed in the Operations department doing customer service providing support to the customers and couriers of the app via chat, email, and phone and in the Fraud department doing fraud prevention, solving fraud-related customer requests via tickets and chargeback disputes