Experienced professional in the field of Sales, Customer Support, and Administration. Business-focused Ability to influence and lead complex solutions across the organization and leading broad-based change initiatives. Plan and schedule to optimize logistic services, arrange appointments, meetings, and customer deliveries. Responsible for customer dealing and maintain the satisfaction level while managing the regular day to day activities.
Manage all work relates to Sales of General trade, Local Modern Trade, Wholesale and Super. Customer handling of all types of channels and maintain block counters. Handling a team of 50 individuals with 3 territory manager.
Developed supply category strategy opportunities within product lines by analyzing data to understand consumer wants, needs, and beliefs for test products and national launches. Wrote creative guidelines for merchandising and advertising including print and in-store POP. Assisted with product forecasting and program budget tracking. Provided product management expertise, advising marketing manager and corporate management on brand positioning, marketplace research and consumer research.
A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications. Refer unresolved customer grievances or special requests to designated departments for further investigation.
Arrange and Schedule meeting for CEO. Proofread contacts before getting signed by the CEO.Managed email and office management work for a smooth workflow. Follow up with international clients and internal stakeholders for weekly reporting to the CEO.
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