Results-driven BPO professional and Banking industry specialist with 10 years of experience delivering measurable outcomes in high-pressure, client-focused environments. Background spans Credit & Risk Analysis, multi-industry BPO account management, and Digital Marketing Operations. Holds a Bachelor's degree in Public Administration from Universidad de Manila. Adept at analyzing complex data, building customer relationships, managing risk, and driving business growth across global markets.
- BPO Account Management & Operations
- Client Relationship Management (CRM)
- Customer Success & Retention Management
- Offshore Team Supervision & QA
- Credit Analysis & Risk Assessment
- Loan/Credit Application Review & Evaluation
- Financial Risk Reporting
- Digital Marketing Campaign Operations & Coordination
- Marketing Performance Reporting & Analytics
- Business Data Analysis & Reporting
- Market Research & Competitive Analysis
- KPI Management & Performance Dashboards
- Banking Operations Support
- Financial Document Review & Compliance Checks
- Customer Financial Needs Assessment
- Virtual Executive Assistance
- Process Documentation & SOP Writing
- Project Coordination & Management Support