This project develops an AI-powered chatbot for an e-commerce website to provide 24/7 customer support.
1) The chatbot helps users instantly by:
2) Tracking orders (via order ID & address).
3) Sharing contact, shipping, and return policy details.
4) Offering instant answers through a simple chat widget.
5) Integrating with the store’s order management system for real-time updates.
It reduces support workload, improves response time, and enhances customer satisfaction while remaining scalable to web and mobile platforms.