The AI Customer Support Agent for Gmail is a 24/7 intelligent automation system that manages and responds to customer emails with human-like accuracy. It starts with a trigger-based automation that activates instantly when a new email arrives.
A custom AI Agent integrated with Google Gemini handles queries about pricing, product details, order tracking, and bookings. It uses memory for conversation context and connects with a Pinecone vector database to access company data, FAQs, and policies for accurate, brand-aligned replies.
The Edit Field module refines each message into a professional, point-wise response, while the Filter System decides the next step. Routine emails get instant replies, while critical cases (like refunds or angry customers) generate a Gmail draft and alert the Alarm Manager for review.
This end-to-end AI system ensures smart, reliable, and context-aware email support automation, operating seamlessly 24/7.