Skills - Customer Relations, Customer Handling, Negotiation, Date Entry, Communication verbal/writing (English), basic IT and networking Experience - Worked as a Collection Coach for 3.5 years in Repcol India Pvt Ltd. Worked as Technical Support Representative, Resource Desk Engineer, Project Consultant (ITIL) in Hewlett Packard (HP) for 9 years. Total Work Experience - 12.5 years