I am a bilingual (Spanish and English) customer service, billing, sales and technical support specialist with over 6 years of experience in the BPO industry. I've been able to successfully interact with customer's from the US, Canada, UK and Ireland over the phone, through chat and emails. I'm a fast learner and a self motivated person. I have excellent time management skill and I'm dedicated to provide an exceptional service. I'm very good at listening, handling escalations and solving problems. I'm also good at uncover the customer’s needs to place suitable offers. I have a lot of experience with Real Estates from cold calling to spearhead SMS text, following up with prospects and skip trace campaigns to find leads. I can provide e-mail, chat and phone support to your customers, a remarkable experience and resolution to ensure they feel appreciated and valuable.