I provide expert Business Analysis services to help organizations and teams improve processes, digital services, and user experience. My core offerings include requirements gathering, stakeholder engagement, user journey mapping, process mapping, and the analysis of workflows to support service transformation. I specialize in working within Agile environments, supporting backlog refinement, prototyping, testing, and product optimisation.
With strong skills in tools like Jira, Confluence, Visio, Figma, and Excel, I ensure traceability and clarity across the project lifecycle. I also bring experience from grant-giving and public service organisations, where I've led improvements in digital application systems (like GMS), coordinated service delivery tracking, and collaborated across cross-functional teams.
What sets me apart is my ability to combine service design thinking with data-driven decision-making, ensuring solutions are both user-centred and operationally sound. Whether you need support for one-off improvements or ongoing digital transformation, I offer reliable, insight-led Business Analysis tailored to your needs.