I have more than 16 years of CRM experience with approximately 6 years of experience in delivery, and management. Have successfully delivered multiple projects with domestic and international clients, and have been successfully worked with teams of diverse skill set. In past have also worked as product owner and manager for various products on Salesforce.com’s AppExchange platform owning the responsibility of entire product lifecycle. As part of Current engagement • Responsible for business analysis and documentation for projects • Managing Project Delivery • Responsible for customer management. • Responsible for Pre-Sales discussions and assist in RFP/RFQ submission • Assist with internal Process improvement discussions by providing best practice recommendations. • Projects undertaken o World’s leading Real Estate Auditors  Ongoing support and Enhancement Project  MS Dynamics CRM • Sales Customization • Marketing Customization • Explore other Enhancements and Discuss o India’s Leading NGO  Automation of manual process  Power Apps Portal o US based Health Care Organization  New Product to assist on Preparation on New Medical Studies  Web based application