A hard-working but personable and solution focused Business Analyst from LL.B and B.B.A background with exemplary research skills, combined with a passion to help a business map out business processes & implement valuable solutions, in Agile environment. In-depth experience of full Software Development Lifecycle (SDLC) requirement gathering, senior (management) stakeholder engagement, third party vendors engagement, collaboration with off-shore Development team & remote work. Full familiarity with Behaviour Driven Development (BDD), user stories & acceptance criteria, use cases, persona definition, user journeys for full optimisation of both web- and mobile site, mobile applications and digital change transformation initiatives aimed at simplifying the user journey and improving overall user experience. KEY SKILLS Workshop facilitation, Requirement Elicitation & Documentation. TOOL AND METHODOLOGIES Agile, Waterfall, SDLC, As-Is and To-Be process, Prince2, Six Sigma, ITIL, INVEST Principle, BDD, MOSCOW, GHERKIN Syntax. Software Development & Collaboration Tools: Jira, Confluence, Basecamp. Business Analysis Tools: Balsamiq, Gliffy. Project Management Tools: MS Project and PM.com. Microsoft Tools: Excel, Word, Access, Powerpoint. Testing Tools: Jing. User Journey Mapping Tool: Smaply. Online Meeting Tools: Gotomeeting, Gotowebinar, Webex, Skype, TeamViewer, Zoom. Microsoft Tools: Excel, Word, Access, Powerpoint. Case Management Tools: Intranet, Charter, CDRS, Respond, Root Cause Analysis (RCA) Tool, HUON, COBRA, PBS Start date Tool, BIT Tool, PBS Notes Tool, Final Response Letter Tool, Redress Calc Tool, Case Flow, Apollo, Case Checker Tool.