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How Help Desk Professionals Can Help You

A helpdesk is a service that delivers information and support regarding products and services to an end user and often shares the same responsibilities as customer support services. The purpose of a help desk is to establish what the problem is, provide guidance regarding computers, electronic equipment, food, clothing and even computer software. Companies usually make use of systems such as websites, or toll-free numbers, instant messaging, and even email to provide help desk support to their customers. Hiring freelancer technical specialists alleviates any pressure from your business’ client service objectives. This function is not limited to clients only, but can exist to service employees of a company too. These in-house support functions generally exist to troubleshoot and solve problems regarding computer related or program use issues.

Helpdesk specialists are ideally responsible for providing technical assistance that is related to computer systems, hardware, and computer software. An adept specialist efficiently responds to queries that may arise, run diagnostic programs and effectively isolates problems. Likewise, a skilled support agent is able to determine a problem whilst having the capability of implementing a self-derived solution. If you’re looking to solve issues regarding desktops and laptops, then a freelance desktop support person is ideal. If you’re business is searching for a team member to complement your network staff, finding a tech savvy freelancer is beneficial to relieve generic help issues. If you’re searching for an expert on domain name servers (DNS), network authentication or aspects of server software, a freelance network specialist is easily accessible on in the right location and at the right price point you need.

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Pay by Milestones

Milestones are like checkpoints you create to ensure you're happy with the work every step of the way. Build as many milestones into your job as you want — set a due date for each milestone and the amount to be paid.

Pay by Task

Pay for a single completed task, however big or small. Create and assign tasks for work as needed, and generate invoices from each task once they are completed.

Pay by the Hour

Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.

Pay Using Recurring Payments

Easily pay your go-to freelancers on an ongoing basis. Set up to four recurring payment rules for any given job — pay every week, every other week, every month, or every quarter. Stop or Resume payments at any point with just a click of a button.

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Customer Satisfaction

Based on Paid Invoices


Jul. 2019

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