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Top Email Support Freelancing Services

  • View Service Offered By BR Solutions Pvt. Ltd.- App experts

    BR Solutions Pvt. Ltd.- App experts
    Member

    New Delhi, Delhi, India

    14,561/year ·
    • email support
    • .NET
    • Android

    Email Support

    Database :MS Access,Fox-Pro / Visual Fox-pro, Dbase,SQL Server 2000/2005,2008,SQL Server CE,Oracle 9i,10G.Programming Lang. :VBAVisual Basic 6.0VB.NetC, C++,ASP.Net with C# or VB.net,.Net WM5, WM6Web ...

  • View Service Offered By TGS Software Services

    TGS Software Services
    Member

    Chennai, Tamil Nadu, India

    ID Verified
    • email support
    • Bulk Mailings & Lists
    • Call Centre

    Customer Support Email

    We Provide Customer Support by Email to companies who have Products or who have a lot of customer emails to respond to. We have a team of good English Speaking people who can answer to Customers on ...

  • View Service Offered By Jan Sher

    Jan Sher

    Nowshera, North-West Frontier, Pakistan

    1,485/year ·
    • email support
    • Call Center
    • Call Handling

    Customer Support Rep - Live Chat

    I have perfect command on different customer support software like Zendesk, LiveChat, Intercom, HelpCrunch, Tidio and Talk.to. Also used different organizational software''s i.e Slack, Toggl, Sling, Hu...

  • View Service Offered By Heury Reyes

    Heury Reyes

    Santo Domingo, Distrito Nacional, Dominican Republic

    • email support
    • Chat Support
    • Customer Service

    Chat & Email Support

    We offer remote Chat & Email Handling oriented to customer service and Tech Support. Years of experience in the field.

  • View Service Offered By jay italia

    jay italia

    iloilo City, Iloilo, Philippines

    • email support
    • Data Entry
    • Data Management

    data entry and support, email processing

    i provide data entry, email support, data management.also support IT service,offline data entry and many more electronics support

  • View Service Offered By Elizabeth Jones 3

    Elizabeth Jones 3

    Dekalb, Illinois, United States

    • email support
    • Email

    Email Handling/ Support

    Able to handle high volumes of emails and respond clearly and concisely in a timely manner, while taking my time to carefully read each message and respond appropriately.

  • View Service Offered By Iwona Bilicka

    Iwona Bilicka

    Wroclaw, Dolnoslaskie, Poland

    • email support
    • Email
    • English Language

    IT SUPPORT / Email handling / Ticket han

    ? My name is Iwona and I am from Poland ? I have vast experience in the field of Customer Service at the highest level. I am hardworking and easy to learn. I always use my heart ? when I''m doing some...

  • View Service Offered By Josephine Llorico

    Josephine Llorico

    Santa Rosa, Calabarzon, Philippines

    • email support
    • Customer Service
    • Data Entry

    General Virtual Assistant, Email support

    I can work and complete the assigned tasks on the allotted time. I am willing to undergo training if necessary. The following are some of the tasks that I can do to help you. Research Data entry Email...

  • View Service Offered By Shakeedah Lee

    Shakeedah Lee

    Rnuaway Bay, Saint Ann, Jamaica

    Past Earnings
    • email support
    • Administrative Assistant
    • Chat Support

    Chat Support | Email Handling | CSR

    I am seeking jobs that will enable me to enrich my experience in the professional field and is constantly on the lookout for opportunities to try new things. I am a persistent and hardworking individu...

See All Email Support Freelancing Services

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Hire Excellent Email Support Freelancers

The job of an online email support service provider is to interact with customers, prospects or users over email to resolve their issues. The expert plays an important role as a front-liner who represents your company or brand to your customers.

Email experts communicate to understand user problems and follow the standard procedures to investigate and solve them. The job requires excellent written communication skills and may also involve the use of chatting software programs.

Also known as email support specialist, the professional can field emails and assign to team members for response. Some experts may specialize in addressing and resolving specific technical issues.

Benefits of the Service

Organizations that use email as part of their customer support or technical support service can avail email support services. The services are also used for providing product/service information. The support executive is required to ensure that there is clear communication and problem resolution to maintain a positive brand image. One of the main benefits of the service includes the development of a stronger customer-brand relationship.

Responsibilities of the Freelancer

The main responsibility of an email service support professional is to read and sort emails based on priority. They respond to all queries after gathering the required information from documentation or from other support staff within the set time around time (TAT). The email experts will maintain a record of all emails, attachments and the respective communication. Their job can also involve forwarding emails to relevant departments for resolution or further action.

The support staff may also be required to prepare reports. It is an important part of their job to ensure that the email communication takes place as per the company policies. They take ownership of the resolution process and keep other relevant team members in the loop.

Choosing the Right Online Email Support Provider

When looking for an online email support professional on the best freelancing sites you should hire someone with a vast experience on working on different email clients on a wide range of operating systems. They should be well-organized and have excellent electronic communication etiquette, along with good oral and verbal communication skills. Expert email support agents are familiar with canned responses to shorten response times. They should also demonstrate speed when replying to users and are experts in the use of shortcut keys.

They should also have experience in email list building services. Other qualities to consider include analytical skills, problem-solving skills and interpersonal skills. The right freelancer will always focus on maintaining up-to-date knowledge of relevant technologies.

Guru Tip:

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