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Chat support services can be best described as a form of a synchronized conversation wherein the customer support representatives help the consumer by solving problems related to a product or a service. Most B2C (business-to-customer) centric brands have a live chat support service option available on their website and it is generally there in the form of a pop-up dialogue box.

When you are looking at where to hire freelancers for expanding your team of chat support services, explore Guru. The most important thing to consider while hiring is a freelancer’s communication skills because they are representatives of your brand. Their communication skills would help you build a stronger consumer base. Some of the industries that require chat support services include:

  • Real Estate

  • Insurance

  • E-commerce stores

  • Web Design/Hosting

  • Healthcare

Hence, it is very crucial to carefully select the executives for this particular service.

What Does a Chat Support Expert Do?

When you are looking for chat support experts on Guru and want to hire freelancers, then you need to look for the following qualities:

  • Ability to chat with customers through Chabot or email to solve their queries. 

  • Ability to promptly reply to the queries received.

  • Ability to document issues resolved as well as the solutions provided.

  • Ability to upsell or cross-sell other products or services that might be relevant for the client.

Skills to Look for in a Chat Support Expert

When you are exploring the online freelance marketplace for a chat support expert, look for a freelancer with the following skills:

  • Fast typing speed in case you want to hire them for live chat.

  • Clear accent where the customer can understand the instructions easily.

  • Impeccable grammar and good command on the language.

  • Training in formal speaking and writing.

  • Prior experience in live chat services and web chat services.

  • Must be tech-savvy to be able to use computers, software, IVR systems and other custom built services required to interact with customers or clients.

Apart from that, an online chat support services executive should be calm and street smart when it comes to solving problems. Being attentive is another virtue which comes in very handy when dealing with customers on a daily basis. This would help them in solving the problems in a faster manner and also help a large number of customers on a daily basis.

Guru Tip:

Before you hire a Freelancer online on Guru, see their All-Time Transaction Data to get a better understanding of their credibility, performance, and suitability for your job. All-time transaction data along with information on services and portfolio showcased by the Freelancer helps Employers make the right hiring decision on Guru. 

Find the right Chat Support Freelancer on the freelance portal, Guru, by posting a job for free.

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