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Hire Chat Support Services

Chat support services can be best described as a form of a synchronized conversation wherein the customer support representatives help the consumer by solving problems related to a product or a service. Most B2C (business-to-customer) centric brands have a live chat support service option available on their website and it is generally there in the form of a pop-up dialogue box.

When you are looking at where to hire freelancers for expanding your team of chat support services, explore Guru. The most important thing to consider while hiring is a freelancer’s communication skills because they are representatives of your brand. Their communication skills would help you build a stronger consumer base. Some of the industries that require chat support services include:

  • Real Estate
  • Insurance
  • E-commerce stores
  • Web Design/Hosting
  • Healthcare

Hence, it is very crucial to carefully select the executives for this particular service.

What Does a Chat Support Service Executive Do

When you are looking for chat support experts on Guru and want to hire freelancers, then you need to look for the following qualities:

  • Ability to chat with customers through Chabot or email to solve their queries. 
  • Ability to promptly reply to the queries received.
  • Ability to document issues resolved as well as the solutions provided.
  • Ability to upsell or cross-sell other products or services that might be relevant for the client.

Skills to Look for in a Chat Support Executive

When you are exploring the online freelance marketplace for a chat support executive, look for a freelancer with the following skills:

  • Fast typing speed in case you want to hire them for live chat.
  • Clear accent where the customer can understand the instructions easily.
  • Impeccable grammar and good command on the language.
  • Training in formal speaking and writing.
  • Prior experience in live chat services and web chat services.
  • Must be tech-savvy to be able to use computers, software, IVR systems and other custom built services required to interact with customers or clients.

Apart from that, an online chat support services executive should be calm and street smart when it comes to solving problems. Being attentive is another virtue which comes in very handy when dealing with customers on a daily basis. This would help them in solving the problems in a faster manner and also help a large number of customers on a daily basis.

Guru Tip:

Guru creates a WorkRoom for every job where you can communicate with your freelancers, keep track of work progress and upload files. Manage multiple projects easily with WorkRooms that are dedicated workspaces for you and your freelancers.

Find the right Chat support freelancer on Guru by posting a job for free, here.

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Milestones are like checkpoints you create to ensure you're happy with the work every step of the way. Build as many milestones into your job as you want — set a due date for each milestone and the amount to be paid.

Pay by Task

Pay for a single completed task, however big or small. Create and assign tasks for work as needed, and generate invoices from each task once they are completed.

Pay by the Hour

Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.

Pay Using Recurring Payments

Easily pay your go-to freelancers on an ongoing basis. Set up to four recurring payment rules for any given job — pay every week, every other week, every month, or every quarter. Stop or Resume payments at any point with just a click of a button.

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Customer Satisfaction

Based on Paid Invoices


Jun. 2019

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