Desktop Support Specialists

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Desktop Support means solving problems of a computer user. It is a service which includes break-fix and gives technical guidance and support. Desktop Support is available to support any software related issues on a users’ computer and the company’s networks, phones, and printers. Support requests are divided into two parts known as incidents and service requests. Incidents mean something went wrong and service requests mean anything new is required. You can hire a freelance desktop support specialist on some of the top freelance marketplaces for resolving computer problems as per the requirement.

What Does a Desktop Support Analyst Do?

Desktop support analysts are professionals who analyze and troubleshoot issues with desktop computers and their applications. In most businesses, they are involved in dealing with Windows-based machines and applications. The important part of the desktop support analyst's job is to track down issues and break the problem-solving process down into easy-to-understand language. They are responsible for everything related to computers. They provide technical assistance on any issues occurring in computers, networks and other peripherals such as printers, scanners.

 They also provide remote desktop support services which are a support rendered to access a specific computer/device from another computer/device with the help of networking or the Internet. There is access to the files, applications and network resources associated with the device from the remote device. Technical Support Specialists work to provide assistance and maintenance to all computer systems and hardware in an organization.

You can hire remote desktop support services for diagnosing and resolving computer hardware and software issues at a distant location. You can hire a freelance desktop support specialist online on Guru.com, one of the best platforms for finding freelance professionals. Before you hire desktop support specialist, ensure that the professional:

  • Can maintain, analyse, repair hardware and software systems

  • Should respond to tickets and troubleshoot and resolve problems in a timely manner

  • Should support and enforce information technology (IT) policies

  • Should be able to set up and configure new systems, new applications, and upgrades

  • Possess fundamentals of LAN/WAN architecture and administration

  • Possess the ability to identify, track and articulate trending issues and produce metrics

Qualification of Desktop Support Specialists

  • Bachelor’s in Engineering or any equivalent field

  • Previous experience in managing Tier 1 and 2 for all Service Desk Incidents

  • Experience in resolving issues for remote users/customers

  • Hands-on experience in installing/configuring/troubleshooting PC hardware and operating systems

  • Knowledge of using Configuration Management Tools (SCCM)

Benefits of Hiring Desktop Support Specialist

  • They will provide 24/7 technical support which will improve operational efficiency by reducing time to fix incidents or problems

  • They have diverse credentials, training, and experience which is useful in solving a wide variety of system errors

  • They may also practice incident management which will help spot problems before they occur

  • They will help in educating the end user, which will provide an overall positive experience and faster resolution

  • They significantly cut the response time by handling the issues remotely than waiting for a technician visit

  • There is no additional cost when queries and problems are handled remotely compared to an on-site visit

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