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How Livechat Professionals Can Help You

Live chat is software that is used as a customer service tool that demonstrates live support online. It includes help desk software and web analytics capabilities. Live chat is used as a single point of contact so that businesses can provide excellent client service through efficient communication. This software has the capabilities of website traffic monitoring, an agent’s efficiency tracking and possesses a built-in ticketing system. The main purpose of live chat is to be able to speak to a client in real time via messaging as opposed to a telephone call. Popular software in this category is LiveChat, Freshdesk, ZohoSalesIQ and Cugic. However, you may also find a developer on Guru.com who can create an original livechat for your website.

When you use live chat as part of your customer service delivery strategy, you provide convenience to your customers. The waiting time is much less than a call center and therefore improves your reputation in customer service. Your sales increases as clients can easily be guided through your website and shopping cart in the event that customers become confused. Chatting live to your clients allows you to identify pain points that you could capitalize on in the future through finding ways to fulfill that need. Freelance client service consultants that provide live chat services are available on Guru.com with a variety of industry experience at the right price for you.

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