•To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people. • To motivate employees to achieve objectives and increase their job satisfaction. • To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers. • To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards. • To ensure all pick ups are performed on time to meet committed service standards and the documentation is correct. • To ensure timely and accurate communication of information which affects service quality. • To manage and ensure strict compliance of security procedures and regulations for Road and Air operations. • To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets. • To ensure costs are regularly reviewed against agreed budget targets