Customer Support - Having built, managed, and grown call centers and support operations in the Philippines and Cambodia of up to 200 agents, providing multi-lingual mail, phone, and chat support to people around the world, I can help you avoid the mistakes and pitfalls that are often made when setting up offshore support centers. Expertise includes areas such as call routing, escalations, schedules, hiring, training, terminating, coaching, metrics, moral, compensation, QA, facilities, and remote agents.