Results-oriented, customer-driven, customer service professional with 5 years of experience managing and delivering top-quality customer service in fast-paced, high-volume business operations. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Highly motivated, versatile, quality oriented leader recognized for exceeding customer service goals by utilizing solid communication, interpersonal, and team-building skills. Hands-on sales/service approach ensures immediate response to ever-changing customers’ needs. - Customer Communication and Relations - Problem Recognition and Resolution Computer Skills: OSX Yosemite (Version 10.10.5), Microsoft Office (Word, Excel) More Skills: CALL CENTER/CUSTOMER CARE ASSOCIATE OFFICE MANAGER ALEXANDER AND ASSOCIATES LAW FIRM/ PARALEGAL EDUCATION: Full Sail University Bachelor of Science Music Production