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  • 99% Customer Satisfaction Rate

Top Call Center Freelancing Services

  • View Service Offered By Athos technologies Pvt Ltd.

    Athos technologies Pvt Ltd.
    Member

    Noida, Uttar Pradesh, India

    16,300/year ·
    • call center
    • A2Billing
    • Asterisk

    Asterisk Call Center GUI And development

    AIM: To develop VoIP Call Center system with below detailed features. Inbound Call Centre Features • Quality Monitoring • Real-Time Reporting Outbound Call Centre Features • Ability to automatically r...

  • View Service Offered By Volxom (Pvt) Ltd

    Volxom (Pvt) Ltd
    Member

    Rawalpindi, Punjab, Pakistan

    40,627/year ·
    • call center
    • Admin Support
    • Analytics

    Call Centre Solutions

    Volxom Inc has provided resources to Medium / Large Scale Companies of USA / Canada working in diversified manners under supervision of our Expert Management Team ROUND THE CLOCK. Our solution include...

  • View Service Offered By TelesquadLLC

    TelesquadLLC
    Member

    Pembroke Pines, Florida, United States

    Past Earnings
    • call center
    • Administrative Assistant
    • Appointment Setting

    Customer Services - Call Center Services

    We have state of the art center for handling inbound and outbound projects. Couple of outbound and inbound project are already running successfully. So if you are interested in outsourcing your sales ...

  • View Service Offered By Josh Lorg

    Josh Lorg

    Vilnius, Vilnius, Lithuania

    2,011/year ·
    • call center
    • BSD
    • Cisco

    Networking, Security, Firewalls, VPN

    Expert Networking, Security, Firewalls, and VPN Freelancer to Hire for designing, implementing, troubleshooting and managing simple, complex, and hybrid networks. With vendor-agnostic knowledge and ov...

  • View Service Offered By Martin Tyson

    Martin Tyson

    Austin, Texas, United States

    • call center
    • Call Center Development
    • Call Center Management

    Data Entry and Call Center Service

    Can do various types of data entry, either on your platform, or on my own platform. Can also do outsourced call center services.

  • View Service Offered By Brandon Lee 2

    Brandon Lee 2

    Memphis, Tennessee, United States

    • call center
    • Act! CRM
    • Android

    Software Developer and Call Center

    My name in Brandon Lee and I am the Business Developer Executive of a new software development company and call center. Although we are a new company, we have the talent to assist our clients in a var...

  • View Service Offered By George Ghirca

    George Ghirca

    Cluj-Napoca, Cluj, Romania

    • call center
    • Call Center Management
    • Call Center Start Up

    Data entry and call center agent

    I am good at listen, talking with people and try to offer what they need and find for them the closest offer . With my respect, Ghirca George

  • View Service Offered By Navneet Bhor

    Navneet Bhor

    Dombivli, Maharashtra, India

    • call center
    • Bpo
    • Customer Service

    Call centre, Call Center, sales, BPO, KP

    Outbound Customer Service and Sales. Worked with multiple Outsourcing Process for US Customer Service. Call Center.

  • View Service Offered By Abhishek Tiwari 7

    Abhishek Tiwari 7

    Mumbai, Maharashtra, India

    • call center
    • Accounts Receivable
    • Bpo

    Call center, Inbound Customer Service

    Hi, We have 30+ seats available for Customer service for your needs. we have experience in US healthcare and now want to expand in complete customer service. Thanks, Abhishek

See All Call Center Freelancing Services

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Hire Call Center Services

What Is Call Center Service?

A call center is a centralized office or a department designated to manage or resolve a large volume of inquiries by telephone. Call centers are used by online merchants, telemarketing companies, computer product help desks, mail-order organizations, polling services, charities and any large organization. It is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and are located either within a company or outsourced to another company that specializes in handling calls.

Fundamentally, call centers are valuable to companies because they provide a platform to customers where the company has the opportunity to enhance their image, resolve problems and to create a stronger customer base. In addition to this, the data that call centers store is becoming increasingly valuable. Organizations are using this data to personalize service and track each customer’s journey. You can hire freelance call center services to be proactive and provide the best possible experience for your customers. You can find experienced professionals from some of the top online freelancing platforms.

What Does a Call Center Services Provider Do?

In a Call center, an interactive voice response (IVR) system will answer calls and utilize speech recognition technology to either address customer queries with an automated message or route calls to the concerned agent via an automated call distributor. There are two types of Call centers – Inbound call centers and Outbound call centers. Customer Service Experts are responsible for solving the user queries and problems, provide technical support, after-sales service and give general information when asked. Typically, an inbound call center handles a considerable volume of calls and at the same time screens and forwards calls to someone qualified to handle them and logs calls. Customer support, Help Desk, Toll-free Services, Technical support, these are some of the Inbound call center services provided to the customer on behalf of their client.

Outbound call center service providers make calls to potential customers to improve the sales of clients’ products/services. Lead generation, Information Verification, Telemarketing are some of the outbound call center services provided. You can hire freelance call center services from some of the best online project bidding websites like Guru.com. Before you hire call center services from experts, do ensure that the services provider: -

  • Has excellent communication skills

  • Can answer incoming calls and respond to customer's emails

  • Manage and resolve customer complaints

  • Can sell products and place customer orders in the computer system

  • Provide product and service information to customers

Qualifications of Call Center Services Provider

  • High school diploma/ Graduation or its equivalent

  • Previous experience in a Call center

  • Technical expert in related computer applications

Benefits of Hiring Call Center Services from Experts

  • They will ensure that customer’s issues are addressed, handled quickly and efficiently. This will increase brand value of your business.

  • These services will enhance Customer Service Management by ensuring that calls are routed based on the category of product or service and that the best agent handles the query.

  • Once you hire skilled freelancers, they will give possible solutions with every call by listening to the customer’s concern and providing helpful information.

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