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How Call Center Professionals Can Help You

A call center is a high volume, point of contact telephone center for callers seeking answers, information, and further communication from a customer service professional or call center agent. Most call centers are physical extensions of an organization where telephone calls are handled within the same building, with some exceptions of freelance remote or home based agents who conduct calls on behalf of the organization from outside locations. Usually, a call center is capable of handling high volume calls simultaneously, with the added capabilities of screening, forwarding, redirecting, and logging calls among other actions. An inbound call center usually offers product support and information, while an outbound call center usually engages in telemarketing, debt collection, market research and other forms of solicitation.

Call center services can assist your business or organization by providing customers with complete, attentive, and uninterrupted information over the phone. Directing customer calls to your inbound call center will relieve other departments from having to answer telephone inquiries, thus improving multi department productivity levels and increasing profit. Hiring a call center agent or freelance customer service professional will serve your business by giving customers a platform to voice their questions, concerns, complaints, and feedback to a live person who has the knowledge to assist them in a timely and thorough manner. When customers have access to a call center professional, their interest remains and they are more likely to utilize your businesses goods or services in the future. On, you can hire freelancer call center specialists with a variety of industry experience in the location you need at the right price for you.

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Pay by Milestones

Milestones are like checkpoints you create to ensure you're happy with the work every step of the way. Build as many milestones into your job as you want — set a due date for each milestone and the amount to be paid.

Pay by Task

Pay for a single completed task, however big or small. Create and assign tasks for work as needed, and generate invoices from each task once they are completed.

Pay by the Hour

Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.

Pay Using Recurring Payments

Easily pay your go-to freelancers on an ongoing basis. Set up to four recurring payment rules for any given job — pay every week, every other week, every month, or every quarter. Stop or Resume payments at any point with just a click of a button.

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Sep. 2019

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