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How Call Monitoring Professionals Can Help You
Call monitoring is a process of monitoring live or recorded calls for sales, marketing and other calls made for businesses to audit their performance. The monitoring and auditing of the calls are with the aim of determining the level of communication between the company’s clients and their call agents and work on improving them in any way possible. For any company that is interested in improving the level of customer’s services, call monitoring (often done with monitoring software) is an essential part of the management system. This is because call monitoring reveals to the manager the areas that require improvement within the company. Hiring a freelancer, to conduct call monitoring, can be done on Guru.
When it comes to evaluating the performance of agents and in creating of sale strategy or improvement of customer service; call monitoring is a very effective tool to apply. However, it still requires the management of skilled and trained personnel. When properly managed, the sales manager can monitor calls to improve the company’s sales, bottom line and develop better communication with customers. They can also use call monitoring to access trainees and provide feedback, while new sales officers can learn from experienced sales officers by listening to their calls and conversations with customers. This can also be used from recorded calls and to learn how to handle tough situations and answer questions received from customers. Some of the software that these professionals are able to use are; Oreka TR, Kixie PowerCall, CallCabinet and FCS Voice (to name a few). On Guru, you are able to connect with call monitoring freelancers. Hire the pro you need today!
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Pay for a single completed task, however big or small. Create and assign tasks for work as needed, and generate invoices from each task once they are completed.
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Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.
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Customer Satisfaction
Based on Paid Invoices
99.9%Apr. 2018
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Russell Lee | Writer
Guru's services have allowed me to find more freelancing work as a writer than any other website. It is easy to communicate with clients through their message system and their SafePay feature ensures that all funds are secured prior to any work being done. I would recommend Guru to any freelancer who is looking to find new clients online.
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Solace Engineers Inc. | Engineering Firm
At SOLACE Engineers, we provide engineering solutions and other services on various freelancing platforms. Among them all, Guru is the best and our first choice to invite clients outside of freelancing platforms. Great customer support, low fee, easy to understand interface and solid payment protection with the SafePay system make working a delight on Guru! Guru really helped our business flourish…
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Isabel Austin | Writer, Editor, Proofreader
Guru.com is my favorite freelance platform. I love the functionality, the support and the strong workflow element, particularly the SafePay feature which makes the transfer of funds so easy. I love the integration with PayPal and the ability to amend agreements, with all steps communicated to and actioned by both sides. Of all the freelance platforms I have used, Guru is by far my favorite.
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Ella Rogue | Singer, Songwriter
Guru has been so helpful in growing my business in an industry that is tough to get into! Not only can I apply for endless amounts of gigs that I feel I am a match for...but potential clients can invite me to apply for gigs which has brought me a lot of success. I love how it connects people from all over the world and gives us an opportunity to work together on just about any project imaginable. I am excited to continue growing my business here!
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Scopic Software | Custom IT Soluctions Firm
Scopic Software has been on Guru since its founding in 2006. We are now over 200 employees and Guru is still our primary source of new clients. We would not be where we are today without Guru. It is definitely the best service marketplace out there if you are looking to grow a company, either as a buyer or provider.
Guru is not only a marketplace but a place to do business. We meet new clients and more often than not establish long-term business relationships, all through Guru. The flexibility in how projects can be structured and the many payment options available allows us to work with clients in a way they feel most comfortable. We have been with Guru for over 10 years and hope to be here much longer.
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Kat Jennings | CEO, TaxConnections
As the CEO of www.taxconnections.com, I looked all over the world for someone I could trust to handle our servers and databases. Nix Solutions Ltd. has delivered support for all our servers in the cloud for several years now and they are amazing. As I talked to other service providers who wanted to charge me 10X more I was stunned and pleasantly surprised to discover Nix Solutions Ltd at their low prices. They have continuously provided outstanding service 24/7 which I am forever grateful. These guys do it all and I would advise any CEO that Nix Solutions Ltd. will exceed their expectations. Also, I should add we discovered Nix Solutions Ltd. only through Guru.com which makes me very happy with your organization, too. Thank you for facilitating the connection.
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Ed Bagley | Director of Product Marketing, O.C. Tanner Company
In our company, we do ongoing research with our target audience. This includes 30-45 minute phone interviews. It was difficult to conduct the interview, really listen, and ask good follow up questions while trying to capture it all in thorough hand-written notes. One of our writers suggested using Guru to find someone to transcribe these interviews...The person I hired is the one I’ve stuck with for nearly two years now – she is fast, accurate, and affordable. I’d never have found her on my own, given that I live in Utah and she lives in South Africa. I could never have arranged such an effective solution to my on-going need for transcripts without Guru. It’s been a life-saver.