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Top Call Monitoring Freelancing Services

  • View Service Offered By Vladimir Nikolic @LePianoDuChat

    Vladimir Nikolic @LePianoDuChat

    Vienna, Wien, Austria

    $319
    Earned/Yr
    • call monitoring
    • Adobe Creative Suite
    • Adobe Photoshop

    Quality Assurance Analyst & Call Monitor

    Experienced Quality Assurance Analyst with a demonstrated history of working in the marketing and advertising industry. Skilled in Web Design, .NET Framework, HTML, Adobe Photoshop, and C#. Strong qua...

  • View Service Offered By S.Mccarthy

    S.Mccarthy

    Arlington, Texas, United States

    • call monitoring
    • Call Center
    • Environmental Consulting

    Quality Assurance Call Monitoring

    10+ years of experience of monitoring calls in a call center environment and providing necessary feedback to call center agents.

  • View Service Offered By Sean Garrett

    Sean Garrett

    seafordAdelaide, South Australia, Australia

    • call monitoring
    • Cold Calling
    • Customer Service

    Call monitoring, cold calls and customer

    I have 20 years of experience in the telecommunications and customer service industry. I have been providing call monitoring, customer service and cold calling services to clients for the past 7 years...

  • View Service Offered By Cris P.

    Cris P.

    Baguio City, Benguet, Philippines

    • call monitoring
    • Customer Service
    • Listening Skills

    Call Monitoring/Quality Analyst

    • Periodic Quality Report. • Quality Monitoring. • Owner of Quality Calibrations – Variance Reporting / Monitoring. • Provides Feedback / Coaching to agents for all evaluation conducted. • Facilitate ...

  • View Service Offered By Vera Khare

    Vera Khare

    Kalyan, Maharashtra, India

    • call monitoring
    • Analytics
    • Monitoring

    Quality monitoring,Analyse gaps process

    Analysis of data monitoring of processes indentify ng gaps and suggesting improvement call monitoring customer service sales

  • View Service Offered By DIYA.pro

    DIYA.pro

    Kyiv, Kiev, Ukraine

    • call monitoring
    • Customer Escalation Management
    • Data Monitoring

    Monitoring 24/7/365

    Our remote monitoring center operating 24/7/365 delivers monitoring services worldwide. Monitoring team is shared and there is always enough capacity for new and interesting projects. Years of monitor...

  • View Service Offered By Michael Hermano

    Michael Hermano

    Davao City, Davao del Sur, Philippines

    • call monitoring
    • Quality Assurance (QA)

    Call Center Services

    CALL CENTER SERVICES Specialized call monitoring system Real-time reporting by expert professionals 100% quality assurance in call recording

  • View Service Offered By Neetu Singh 8

    Neetu Singh 8

    Delhi, Delhi, India

    • call monitoring
    • Analytics
    • Csr

    Call Quality Analyst

    ? Pursuing ITIL. ? Yellow Belt Trained in Six Sigma. ? Call Monitoring. ? Core Monitoring. ? Live Call Barging. ? Call Calibration. ? Root Cause Analysis with proper documentation. ? Giving feedback ...

  • View Service Offered By jeremiah richardson

    jeremiah richardson

    Dexter, Maine, United States

    • call monitoring
    • Call Handling
    • Customer Service

    USA virtual Call Center(Lowest Price)

    Whether your a small business,or a large corporation, DataCorpz can help. Our team of certified customer care professionals are trained to handle every call situation . DataCorpz– a premiere provider ...

See All Call Monitoring Freelancing Services

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Hire Call Monitoring Services

With the world becoming one large community, businesses are opening to outsource various services that do not lie under their expertise. When business associates do not have to meet their clients personally and the work can get done remotely, call centers play a crucial role in increasing efficiency.. Your call center, essentially, becomes the face of your business. Hence, it is very important that your salesperson who is answering the call should follow company guidelines and performance standards while interacting with the customers. To keep a check on the performance of the sales person, Call Monitoring is essential. Call monitoring is the process of listening to calls to audit the performance of call representatives. It helps in improving sales and marketing efforts, check the calls for potential leads, and develop sales strategies. You can get call monitoring professionals for hire online through top freelance websites, like Guru, that have a gamut of call center experts.

What Do Call Monitoring Services Experts Do?

Call monitoring services ensure that the quality standards for call are maintained. This is done by keeping a check on the callers’ behavior, customer’s response to the call, and problems faced by either party. Call center managers use the phone support services to enhance their call qualities, and therefore optimize the calls to generate more business. Apart from above mentioned reasons, freelance call monitoring services are useful in below aspects as well:

  • Call monitoring delivers a better quality employee, as the call center professionals are constantly monitored for their performances.

  • It helps to improve sales strategies, workflows, trainings and problem-solving.

  • Call monitoring ensures that the call professionals are passing on genuine leads to the business and how they are handled by them.

  • Call monitoring managers make sure that the call center representatives are providing best services and mentioning all the key points that should be brought into client’s knowledge.

  • Managers can make notes and tag the calls for future use.

Qualifications of Call Monitoring Services

An ideal freelance call monitoring service expert must be adequately qualified:

  • Ability to give a fair assessment of calls, and should work independently of the call center management to take impartial calls

  • Exhaustive experience in telesales industry

  • Experience in tackling customers across multiple domains, including retail, healthcare, IT and hospitality services

  • Experience of working with small businesses as well as large corporations

Benefits of Hiring Freelance Call Monitoring Services

There are hundreds of call monitoring professionals that can be hired on a freelance basis. These call monitor professionals for hire can be employed depending on the project’s timeline and budget. Hiring a good call monitoring service can benefit in following ways:

  • Your call quality will see a major spike when these services are introduced in the system, leading to a happy customer.

  • Volume of business prospected will increase along with customer retention.

  • Hiring a freelance call monitoring professional will also be easy on your pocket as they can be hired on need basis.

Guru Tip:

Before you hire a Freelancer online on Guru, see their All-Time Transaction Data to get a better understanding of their credibility, performance, and suitability for your job. All-time transaction data along with information on services and portfolio showcased by the Freelancer helps Employers make the right hiring decision on Guru. 

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