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Top Call Monitoring Freelancing Services

  • View Service Offered By Vladimir Nikolic @LePianoDuChat

    Vladimir Nikolic @LePianoDuChat

    Vienna, Wien, Austria

    439/year ·
    • call monitoring
    • Adobe Creative Suite
    • Adobe Photoshop
    • Advertising
    • C#
    • Customer Support
    • Data Entry
    • Design
    • HTML
    • Internet Research

    Quality Assurance Analyst & Call Monitor

    Experienced Quality Assurance Analyst with a demonstrated history of working in the marketing and advertising industry. Skilled in Web Design, .NET Framework, HTML, Adobe Photoshop, and C#. Strong qua...

    Experienced Quality Assurance Analyst with a demonstrated history of working in the marketing and advertising industry. Skilled in Web Design, .NET Framework, HTML, Adobe Photoshop, and C#. Strong quality assurance professional graduated from Faculty of technology and metallurgy, University of Belgrade.

  • View Service Offered By S.Mccarthy

    S.Mccarthy

    Arlington, Texas, United States

    • call monitoring
    • Call Center
    • Environmental Consulting
    • Monitoring
    • Quality Assurance (QA) And Testing

    Quality Assurance Call Monitoring

    10+ years of experience of monitoring calls in a call center environment and providing necessary feedback to call center agents.

    10+ years of experience of monitoring calls in a call center environment and providing necessary feedback to call center agents.

  • View Service Offered By Sean Garrett

    Sean Garrett

    seafordAdelaide, South Australia, Australia

    • call monitoring
    • Cold Calling
    • Customer Service
    • Excel
    • Monitoring
    • Pdf
    • Progress 4GL
    • Quality Assurance (QA)
    • Samsung Development

    Call monitoring, cold calls and customer

    I have 20 years of experience in the telecommunications and customer service industry. I have been providing call monitoring, customer service and cold calling services to clients for the past 7 years...

    I have 20 years of experience in the telecommunications and customer service industry. I have been providing call monitoring, customer service and cold calling services to clients for the past 7 years as an independent contractor. I have worked for large multinational businesses such as Hyundai, Samsung and Nissan as well as large businesses such as Telstra, Flight centre and Stockland Realty. I will provide a professional cold call service for your business I will provide a professional custo...

  • View Service Offered By Cris P.

    Cris P.

    Baguio City, Benguet, Philippines

    • call monitoring
    • Customer Service
    • Listening Skills

    Call Monitoring/Quality Analyst

    • Periodic Quality Report. • Quality Monitoring. • Owner of Quality Calibrations – Variance Reporting / Monitoring. • Provides Feedback / Coaching to agents for all evaluation conducted. • Facilitate ...

    • Periodic Quality Report. • Quality Monitoring. • Owner of Quality Calibrations – Variance Reporting / Monitoring. • Provides Feedback / Coaching to agents for all evaluation conducted. • Facilitate trainings with agents. • Attend weekly/monthly meetings with clients, managers and supervisors.

  • View Service Offered By Vera Khare

    Vera Khare

    Kalyan, Maharashtra, India

    • call monitoring
    • Analytics
    • Monitoring
    • Project Management
    • Training Material Writing

    Quality monitoring,Analyse gaps process

    Analysis of data monitoring of processes indentify ng gaps and suggesting improvement call monitoring customer service sales

    Analysis of data monitoring of processes indentify ng gaps and suggesting improvement call monitoring customer service sales

  • View Service Offered By DIYA.pro

    DIYA.pro

    Kyiv, Kiev, Ukraine

    Past Earnings
    • call monitoring
    • Customer Escalation Management
    • Data Monitoring
    • Database Monitoring
    • Energy Monitoring
    • Health Monitoring

    Monitoring 24/7/365

    Our remote monitoring center operating 24/7/365 delivers monitoring services worldwide. Monitoring team is shared and there is always enough capacity for new and interesting projects. Years of monitor...

    Our remote monitoring center operating 24/7/365 delivers monitoring services worldwide. Monitoring team is shared and there is always enough capacity for new and interesting projects. Years of monitoring experience let us not only provide the monitoring services but also full initial set up of the monitoring systems, servers and services and take full ownership on your monitoring in case of need.

  • View Service Offered By Michael Hermano

    Michael Hermano

    Davao City, Davao del Sur, Philippines

    • call monitoring
    • Quality Assurance (QA)

    Call Center Services

    CALL CENTER SERVICES Specialized call monitoring system Real-time reporting by expert professionals 100% quality assurance in call recording

    CALL CENTER SERVICES Specialized call monitoring system Real-time reporting by expert professionals 100% quality assurance in call recording

  • View Service Offered By Neetu Singh 8

    Neetu Singh 8

    Delhi, Delhi, India

    • call monitoring
    • Analytics
    • Csr
    • Customer Satisfaction
    • ITIL
    • Lead Generation
    • Marketing Research And Plans
    • Monitoring
    • Problem Solving
    • Research

    Call Quality Analyst

    ? Pursuing ITIL. ? Yellow Belt Trained in Six Sigma. ? Call Monitoring. ? Core Monitoring. ? Live Call Barging. ? Call Calibration. ? Root Cause Analysis with proper documentation. ? Giving feedback ...

    ? Pursuing ITIL. ? Yellow Belt Trained in Six Sigma. ? Call Monitoring. ? Core Monitoring. ? Live Call Barging. ? Call Calibration. ? Root Cause Analysis with proper documentation. ? Giving feedback to the advisors on daily calls. ? Sharing feedback with the respective Team Leads and Managers. ? Collecting and analyzing data of the calls. ? Making MIS report. ? SWOT analysis. ? Team Handling. ? Handle PR queries & Market Research ? Coordinate with the Fund Raising Team for CSR activities. ? En...

  • View Service Offered By jeremiah richardson

    jeremiah richardson

    Dexter, Maine, United States

    • call monitoring
    • Call Handling
    • Customer Service
    • Customer Support
    • Inbound Marketing
    • Technical Support

    USA virtual Call Center(Lowest Price)

    Whether your a small business,or a large corporation, DataCorpz can help. Our team of certified customer care professionals are trained to handle every call situation . DataCorpz– a premiere provider ...

    Whether your a small business,or a large corporation, DataCorpz can help. Our team of certified customer care professionals are trained to handle every call situation . DataCorpz– a premiere provider of call answering services and integrated telecommunications for businesses nationwide. With state-of-the-art call processing technology and a hardworking staff of domestically-based call representatives, we are committed to giving our clients affordable and effective solutions to their inbound call...

  • View Service Offered By Mike Lee Johnson

    Mike Lee Johnson

    Katerini, Pieria, Greece

    • call monitoring
    • Admin Assistant
    • Call Handling
    • Call Management
    • English Language

    Admin Assistant & Call Center Specialist

    USA educated. English Speaker. More than 15 years experienced in tackling customers across multiple domains including Retail, Healthcare, Information Technology and Hospitality Services.

    USA educated. English Speaker. More than 15 years experienced in tackling customers across multiple domains including Retail, Healthcare, Information Technology and Hospitality Services.

  • View Service Offered By vignesh ragupathy

    vignesh ragupathy

    Thanjavur, Tamil Nadu, India

    • call monitoring
    • Call Handling
    • Customer Service
    • Data Entry
    • Epub (electronic Publication)
    • Excel
    • HTML
    • Inbound Marketing
    • Java
    • Outbound Sales

    Looking For Data Entry and Call Center

    As an accomplished professional with extensive experience in the fields of administrative assistance and customer support, I am confident that I can assist you in your projects in the most effective a...

    As an accomplished professional with extensive experience in the fields of administrative assistance and customer support, I am confident that I can assist you in your projects in the most effective and positive way possible.

  • View Service Offered By SherleneStevens

    SherleneStevens

    Union City, Georgia, United States

    • call monitoring
    • Call Center Management
    • Call Logging
    • Customer Service
    • Live Chat
    • Telephone Skills

    Call Center Mngt - Answering Service

    As an answering and message service vendor, I provide independent call center management to commercial accounts only (small or large company clients). A typical day as a vendor, call logging, call mon...

    As an answering and message service vendor, I provide independent call center management to commercial accounts only (small or large company clients). A typical day as a vendor, call logging, call monitoring, and chat or text messaging. I realize that most consistent client accounts are in need of before- or after-hours call managment services. I am available for early morning or late evening client hours, including short-notice, weekends, and some holiday hours. I am available to provide order...

  • View Service Offered By Vineet Hirani

    Vineet Hirani

    PUNE, Maharashtra, India

    • call monitoring
    • Back End Development
    • Bpo
    • Business Intelligence
    • Call Center
    • Collections
    • Compliance Consulting
    • Data Entry
    • Data Management
    • Data Quality Assurance

    Call Center/ BPO services

    • Call center • Business Intelligence • Remote call monitoring • Collections • Back-end operations • Electrical designing • Compliance handling • Data Entry • BPO Services • Website & Graphic designi...

    • Call center • Business Intelligence • Remote call monitoring • Collections • Back-end operations • Electrical designing • Compliance handling • Data Entry • BPO Services • Website & Graphic designing

  • View Service Offered By Dawn Holman-Smith 1

    Dawn Holman-Smith 1

    Jacksonville, Florida, United States

    105/year
    • call monitoring
    • Backgrounds
    • Customer Relations
    • Customer Service
    • Customer Support
    • Inbound Marketing
    • Phone Support
    • Quality Assurance (QA) And Testing
    • Sales
    • Training

    Customer Service

    Combined with Admin experience, I have a strong background in working with in Customer Service, Sales and Satisfaction and well as Quality Control in Call Centers and Training Staff in providing exce...

    Combined with Admin experience, I have a strong background in working with in Customer Service, Sales and Satisfaction and well as Quality Control in Call Centers and Training Staff in providing excellence in customer service as well as how to handle the overall call to provide a positive customer's experience.

  • View Service Offered By divinefavor43

    divinefavor43

    Bronx, New York, United States

    • call monitoring
    • Coaching
    • Quality Assurance (QA)
    • Skill
    • Training

    Customer Service

    I specialize in providing expert service delivery for your company on a contract basis. I also provide skill set training and development, call monitoring, quality assurance, and coaching for call c...

    I specialize in providing expert service delivery for your company on a contract basis. I also provide skill set training and development, call monitoring, quality assurance, and coaching for call centers, and small businesses.

  • View Service Offered By Arvind Sharma 37

    Arvind Sharma 37

    New Delhi, Delhi, India

    • call monitoring
    • Energy
    • Energy Industry
    • Lead Generation
    • Operations Management
    • Quality Assurance (QA)
    • Sales
    • Team Building
    • Training

    Quality Analyst & Team Coach

    With more than 5+ years experience in call monitoring, training & team building. Have taken care of sales process both in terms of quality & operations. Industries served: Telecom Product Sales(UK), ...

    With more than 5+ years experience in call monitoring, training & team building. Have taken care of sales process both in terms of quality & operations. Industries served: Telecom Product Sales(UK), Energy Sales(Australia) & Solar Lead Generation(Australia).

  • View Service Offered By Akkshhey kharraat

    Akkshhey kharraat

    Pune, Maharashtra, India

    • call monitoring
    • Analytics
    • Client Development
    • Data Audit
    • Data Management
    • Lead Generation
    • Phone Support
    • Quality Assurance (QA)
    • Reports
    • Requirements Analysis

    Quality analyst lead generation

    Roles & responsibilities Responsible for B2B leads generation, SQL, MQL, BANT leads. Responsible for225 call monitoring or 400 data audit per Specifications. Responsible to meet the requirements of th...

    Roles & responsibilities Responsible for B2B leads generation, SQL, MQL, BANT leads. Responsible for225 call monitoring or 400 data audit per Specifications. Responsible to meet the requirements of the client. Preparing scripts according to the client specification. Updating suppression, updating collated reports and QA reports.

  • View Service Offered By Junaid Azhar

    Junaid Azhar

    Rawalpindi, Islamabad, Pakistan

    • call monitoring
    • Reports
    • Sales

    Virtual / Offsite Assistantce

    I worked in an US based Outbound Call center from Pakistan and assisted Project Manager on daily basis reports and daily sales records.

    I worked in an US based Outbound Call center from Pakistan and assisted Project Manager on daily basis reports and daily sales records.

  • View Service Offered By Akash Porwal 1

    Akash Porwal 1

    Gurugram, Haryana, India

    • call monitoring
    • Analytics
    • Monitoring
    • Phone Support
    • Planning
    • Quality Assurance (QA) And Testing

    Quality Analyst

    Gives constructive feedback to associates and derive action plan and Complete Call Monitoring and Feedbacks as per SLA or Internally defined, Ensure Adherence To Process Quality SLA's.

    Gives constructive feedback to associates and derive action plan and Complete Call Monitoring and Feedbacks as per SLA or Internally defined, Ensure Adherence To Process Quality SLA's.

  • View Service Offered By Abhishek Chauhan 11

    Abhishek Chauhan 11

    Kanker Khera, Uttar Pradesh, India

    • call monitoring
    • Call Control
    • Call Management
    • Dashboard Design
    • Data Cleaning
    • Data Management
    • Data Mining
    • Data Monitoring
    • Design
    • Flowcharts

    Quality Auditing & Data Management

    Provide end to end service in call monitoring and barging with complete data management and dashboards. Posses good knowledge on powerpoint presentation and management ppt designing. Data management ...

    Provide end to end service in call monitoring and barging with complete data management and dashboards. Posses good knowledge on powerpoint presentation and management ppt designing. Data management with complete data mining, cleaning and visualizing in charts.

  • View Service Offered By khawaja sultan 1

    khawaja sultan 1

    Lahore, Punjab, Pakistan

    • call monitoring
    • Call Center Architecture
    • Call Center Management
    • Call Center Start Up
    • Call Logging

    Aim To Provide Best Services.

    My aim to serve with my best skills and pursue my client,to produce RTA with in ordinary communications.

    My aim to serve with my best skills and pursue my client,to produce RTA with in ordinary communications.

  • View Service Offered By Akshay Nakshigara

    Akshay Nakshigara

    Mumbai, Maharashtra, India

    • call monitoring
    • Customer Service
    • Customer Service Representatives
    • Email
    • Inbound Marketing
    • Management
    • Monitoring
    • Outbound Calling
    • Outbound Sales
    • Relationship Management

    Customer service representative

    I have over 8 years of experience in Customer service for Inbound and Outbound calls, E-mails and chats, Retention, Client relationship Call monitoring, Quality management and Training

    I have over 8 years of experience in Customer service for Inbound and Outbound calls, E-mails and chats, Retention, Client relationship Call monitoring, Quality management and Training

  • View Service Offered By Chandru700

    Chandru700

    Trivandrum, Kerala, India

    • call monitoring
    • Account Management
    • Analytics
    • Customer Service
    • Executive Assistant
    • International Business
    • Management
    • Monitoring
    • Research
    • Sales

    Executive Assistant / Customer Service

    I am patient, committed, honest, and self-motivated subject matter expert in Customer Service and Client Account Management. Having hands on experience in various international voice process, managed ...

    I am patient, committed, honest, and self-motivated subject matter expert in Customer Service and Client Account Management. Having hands on experience in various international voice process, managed high call volume environments, Call Monitoring, Quality Analysis, Cross-selling, Training and Business presentation. Has excellent track record in team management & handled a team of 10 executives.

  • View Service Offered By All American Teleservices - AATS

    All American Teleservices - AATS

    Bellevue, Washington, United States

    • call monitoring
    • Appointment Setting
    • Art
    • Customer Support
    • Data Entry
    • Data Mining
    • Disaster Recovery
    • Lead Generation
    • Marketing
    • Order Processing

    Telemarketing

    • Customer Survey Support • Cross-sell & Up-sell Services • Provide Client “Overflow” • Provide Client “After-hours” • Disaster Recovery Servi...

    • Customer Survey Support • Cross-sell & Up-sell Services • Provide Client “Overflow” • Provide Client “After-hours” • Disaster Recovery Services Marketing & Sales Blitzes • Fulfillment (order processing) • Disaster Recovery “ready” • Product returns • New Product Releases• Data entry Spanish Support • Appointment Setting• Event Ticket Processing• Password Reset• E...

  • View Service Offered By Aj Jean-Louis

    Aj Jean-Louis

    Tampa, Florida, United States

    • call monitoring
    • Coaching
    • Cold Calling
    • Customer Service
    • Training

    Customer Service and Support

    Experience with inbound customer service calls Experience with outbound cold calling Call Monitoring and Compliance Quality Control Escalations Training Coaching

    Experience with inbound customer service calls Experience with outbound cold calling Call Monitoring and Compliance Quality Control Escalations Training Coaching

  • View Service Offered By Louise Sindac

    Louise Sindac

    Clarkfield, Pampanga, Philippines

    • call monitoring
    • Appointment Setting
    • C
    • Coaching
    • Communication Skills
    • Data Entry
    • Email
    • Email Marketing
    • English Language
    • Lead Generation

    Data Entry

    - Possess excellent coaching, motivational and leadership skills.- Sales validation, call monitoring, training and quality assurance- Knowledge in telephony and proprietary call center systems- Knowle...

    - Possess excellent coaching, motivational and leadership skills.- Sales validation, call monitoring, training and quality assurance- Knowledge in telephony and proprietary call center systems- Knowledge in team handling and experience in a Managerial post- Experience in jobs that involves B2B and B2C telemarketing, virtual assistance, appointment setting, lead generation, data entry, web research, email marketing, telemarketing and customer care- Computer Literate (Microsoft office)- Good oral ...

  • View Service Offered By rholloway8

    rholloway8

    Baton Rouge, Louisiana, United States

    • call monitoring
    • .NET
    • Call Logging
    • Email
    • Goldmine
    • HTML
    • InstallShield
    • Lotus Notes
    • Lotus Smart Suite
    • Microsoft

    Copywriting

    rholloway8 is an expert in Copywriting.

    View rholloway8's profile to review qualifications and get a quote for your job.

    rholloway8 is an expert in Copywriting.

    View rholloway8's profile to review qualifications and get a quote for your job.

  • View Service Offered By Hemant Kumar Raj

    Hemant Kumar Raj

    New Delhi, Delhi, India

    • call monitoring
    • Call Handling
    • Customer Loyalty Management
    • Data Entry
    • Digital
    • Digital Marketing
    • Google AdWords
    • Google Analytics
    • Management
    • Marketing

    multitasker in any field

    A Graduate with +2 years of experience in report generation, operation management ,Data analytic, Data entry, and digital marketing, CRM system development and Data handling, loyalty program and lead ...

    A Graduate with +2 years of experience in report generation, operation management ,Data analytic, Data entry, and digital marketing, CRM system development and Data handling, loyalty program and lead management system.

See All Call Monitoring Freelancing Services

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Hire Call Monitoring Services

With the world becoming one large community, businesses are opening to outsource various services that do not lie under their expertise. When business associates do not have to meet their clients personally and the work can get done remotely, call centers play a crucial role in increasing efficiency.. Your call center, essentially, becomes the face of your business. Hence, it is very important that your salesperson who is answering the call should follow company guidelines and performance standards while interacting with the customers. To keep a check on the performance of the sales person, Call Monitoring is essential. Call monitoring is the process of listening to calls to audit the performance of call representatives. It helps in improving sales and marketing efforts, check the calls for potential leads, and develop sales strategies. You can get call monitoring professionals for hire online through top freelance websites, like Guru, that have a gamut of call center experts.

What Do Call Monitoring Services Experts Do?

Call monitoring services ensure that the quality standards for call are maintained. This is done by keeping a check on the callers’ behavior, customer’s response to the call, and problems faced by either party. Call center managers use the phone support services to enhance their call qualities, and therefore optimize the calls to generate more business. Apart from above mentioned reasons, freelance call monitoring services are useful in below aspects as well:

  • Call monitoring delivers a better quality employee, as the call center professionals are constantly monitored for their performances.

  • It helps to improve sales strategies, workflows, trainings and problem-solving.

  • Call monitoring ensures that the call professionals are passing on genuine leads to the business and how they are handled by them.

  • Call monitoring managers make sure that the call center representatives are providing best services and mentioning all the key points that should be brought into client’s knowledge.

  • Managers can make notes and tag the calls for future use.

Qualifications of Call Monitoring Services

An ideal freelance call monitoring service expert must be adequately qualified:

  • Ability to give a fair assessment of calls, and should work independently of the call center management to take impartial calls

  • Exhaustive experience in telesales industry

  • Experience in tackling customers across multiple domains, including retail, healthcare, IT and hospitality services

  • Experience of working with small businesses as well as large corporations

Benefits of Hiring Freelance Call Monitoring Services

There are hundreds of call monitoring professionals that can be hired on a freelance basis. These call monitor professionals for hire can be employed depending on the project’s timeline and budget. Hiring a good call monitoring service can benefit in following ways:

  • Your call quality will see a major spike when these services are introduced in the system, leading to a happy customer.

  • Volume of business prospected will increase along with customer retention.

  • Hiring a freelance call monitoring professional will also be easy on your pocket as they can be hired on need basis.

Guru Tip:

Before you hire a Freelancer online on Guru, see their All-Time Transaction Data to get a better understanding of their credibility, performance, and suitability for your job. All-time transaction data along with information on services and portfolio showcased by the Freelancer helps Employers make the right hiring decision on Guru. 

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