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Sales & Marketing Call Centers / Telemarketing

CALL CENTER REPRESENTATIVE

  • Excellent verbal communication skills.
  • Telephone skills.
  • Friendly and pleasant manner.
  • Data entry skills.
  • Typing and word processing skills.
  • Documentation skills.
  • Active listening skills.
  • Attention to detail.
  • High school diploma
  • One to two years of call center representative experience
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

About

$5/hr Ongoing

Download Resume

  • Excellent verbal communication skills.
  • Telephone skills.
  • Friendly and pleasant manner.
  • Data entry skills.
  • Typing and word processing skills.
  • Documentation skills.
  • Active listening skills.
  • Attention to detail.
  • High school diploma
  • One to two years of call center representative experience
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Skills & Expertise

Call CenterCall MonitoringCold CallingCommunication SkillsTyping

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