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Administrative & Secretarial

Client Service, Data, Project Expert

Hands on growth oriented professional with more than 15 years of progressive banking experience. Consistently utilizes positive management style to direct teams and approach clients while performing effectually in fast-paced environments. Works well with autonomy, minimum guidance, and with challenging targets. Key areas of expertise include-
• Strong Background in Custodial Services, Asset Servicing, Funds Transfer, Settlements and SWIFT
• Expert in Client Management, Client on Boarding, Stakeholder management, Outsourcing and Business Process Re-engineering
• Proficient in Project Management, Business Analysis and Software Development Life Cycle (SDLC)
• Skilled in Software Testing including Functional, Regression, User Acceptance testing etc.
• Adept in Market Setups, System Implementations and Production Migration
• Proficient in Requirement Gathering and liaising with clients, business, technology and subject matter experts and providing strategic solutions to problems in multiple project environment
• Successful in dealing with multi-location, multi-cultural and cross-functional teams
• Led multiple teams of client professionals to deliver high value and outstanding service

Certification: Project Management Professional (PMP)

Trainings: Leading Teams, Leading and Managing Change, Individual Leadership, Frontline Manager, Lean Management, Project Management Professional training

Computer Skills: MS office, Outlook, Word, Excel, PowerPoint, Project, SharePoint, Adobe Tools, SQL, Test Director, Report on Demand , Flexcube application, Secore application

Skills & Expertise

AnalysisAnalyticsBusiness LaunchCall HandlingCall LoggingCall ManagementCall MonitoringClient LiaisingConsumer ReportingContent StrategyCustomer RelationsData AuditData EntryEmailInternet MediaManagementMs OfficeOutlookProject ManagementSkypeSocial Media BloggingTestingWeb ChatWeb SearchWeb Testing

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