I would like to be able to share and at the same time to learn more in the IT Industry. I had experienced as a SYSTEMS Administrator for almost 4yrs with a background as a Technical Support Representative for a total of 9yrs. I am here to help clients to help their support team, with my skills and experience I am sure to contribute and give out the best and quality of work.
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TECHNICAL SKILLS
Computer/Server Operating System
• Windows XP, Vista, 7, 8, 8.1 and 10
• Windows Server 2008 and 2012
Computer Application/Software
• Microsoft Office Excel, Word, Outlook, and PowerPoint (2007, 2010, 2013, 2016, and o365)
• Active Directory Management, Group Policies, Folder permissions
• Remote Desktop Manager Ver 2.7
• FileZilla FTP Ver 3.25.1
• Sherweb Email management
Hardware
• Switches – TP-Link, Cisco/Linksys
• Routers/Wireless AP – Ubiquiti, Linksys, Asus
• All-in-One Printer – Canon, Brother, and Epson
• Computer parts procurement and setup
Experience in managing windows servers 2012 & 2008
Experience in handling client technical issues in office setup.
Knowledge using Ticketing System via Zendesk and Service Desk.
Knowledgeable in GPO & Active Directory
Experience with Symantec AV
Knowledgeable for installation of operating systems like Windows XP, Vista, 7, 8.1, MAC, and Windows 10. Trained for client email troubleshooting like Getmailbird, Outlook Express, Microsoft Outlook, Windows Mail, IncrediMail, Thunderbird, and webmail like yahoo, Gmail, etc.
To satisfy every employer who hires me, I will give my 5-star effort to achieve perfection. Quality is better than quantity. I am very competent with my skills. And I will use all my skills to ensure a sincere, remarkable, fast, and perfect job all the time.
My Certificates - Microsoft Certified Professional (MCP) - Cisco Certified Networking Associate (CCNP) Contact me now and make YOUR project a smart success Would be glad to help you.
I am also an expert in Zoom support. I hosted a zoom meeting for more than 500+ participate :
1. Breakout room
2. Meeting recording
3. Hosting Zoom Meeting and many more
I am always ready to take the extra mile to surpass my client's satisfaction.