Highly motivated individual from Indian Institute of Technology (MBA) having worked with telecom clients like British Telecom, Centurylink Technologies, Airtel. Provide consultation to BT Product Managers to build an online portal which enables business customers like Pizza Hut, Barclays to analyse call records and call patterns for single/multiple offices/cost centres. Significant exposure to process reengineering, process analysis, marketing analytics and improving process efficiency. Well versed with process modelling tools like ARIS, Oracle BPA, Visio and comfort with Microsoft Office package (Excel, Access, Powerpoint, Word)