Are you looking to build, optimize, or scale a high-performing contact/call center? With over 7 years of experience in call center operations, quality assurance, and team management, I specialize in designing and implementing customer-centric solutions that enhance efficiency, improve agent performance, and drive business growth.
What I Offer:
✔ Call Center Setup & Optimization – From infrastructure planning to workflow automation, I help create seamless and effective call center operations.
✔ Quality Assurance & Performance Monitoring – Implementing call monitoring systems, call calibrations, and feedback loops to maintain service excellence.
✔ Process Development & Compliance – Standardizing call handling procedures, ensuring adherence to industry regulations, and enhancing operational efficiency.
✔ Customer Experience & Retention Strategies – Enhancing inbound and outbound communication, optimizing resolution time, and driving customer satisfaction.
✔ Technology & CRM Integration – Proficiency in Salesforce, Zendesk, Microsoft 365, Intercom, NPS, Jira, and other call management tools for smooth operations.
✔ Training & Coaching – Developing structured training programs to improve agent skills in customer service, sales, and complaint resolution.
✔ Data Analytics & Reporting – Leveraging insights from customer interactions to improve service quality and make data-driven business decisions.
With a results-driven approach, I help businesses establish efficient, customer-focused call centers that boost productivity, enhance client satisfaction, and increase revenue.
Let’s work together to take your call center to the next level!