Provides first contact resolution and excellent customer service through chat and emails by means of: Provides Community Moderation Support on all applicable Social Channels by means of: Ensures gameplay activities to guarantee compliance to guidelines established and governed by the client and ensures risk management to avoid non-compliance by means of: • Carefully investigates players who are accused to be cheating / selling chips • Provides application dispositions/sanctions after thorough review • Identifying compliance problems that call for formal attention